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- Council Bluffs, Iowa, United States
- Council Bluffs, Iowa, United States
À propos
*Company:* American PCS Inc
*Location:* Council Bluffs, IA
*Employment Type:* Full-Time
*Position Overview*
American PCS Inc, a growing Managed Service Provider (MSP) based in Council Bluffs, IA, is seeking a skilled and motivated *Network Engineer* to join our team. This role is responsible for handling escalated support tickets, troubleshooting complex network issues, and designing and implementing network solutions for a diverse client base.
The ideal candidate is experienced in multi-vendor environments, thrives in fast-paced MSP settings, and is passionate about delivering reliable, secure, and scalable network solutions.
*Key ResponsibilitiesNetwork Support & Escalations*
* Serve as a Tier 2/3 escalation point for network-related service desk tickets
* Diagnose and resolve complex networking issues across multiple client environments
* Perform root cause analysis and document resolutions for recurring issues
* Collaborate with service desk and engineering teams to ensure timely resolution of incidents
*Project Work & Implementation*
* Design, deploy, and maintain network infrastructure solutions for client projects
* Lead or assist in network upgrades, migrations, and new installations
* Implement best practices for performance, redundancy, and security
* Provide technical guidance during project planning and execution
*Network Administration & Maintenance*
* Configure and manage firewalls, switches, and wireless networks
* Perform firmware upgrades, patching, and proactive monitoring
* Maintain documentation for network diagrams, configurations, and procedures
* Ensure networks meet client SLAs and security requirements
*Technical Environment*
Primary technologies include:
* *Firewalls:* Fortinet (primary), SonicWall, WatchGuard, Meraki
* *Switching:* HPE Aruba (primary), Cisco Meraki
* *Wireless:* Fortinet, Meraki
* *Additional Exposure:* VPN technologies, VLANs, SD-WAN, network security best practices
*QualificationsRequired*
* 3+ years of hands-on networking experience (preferably in an MSP or multi-client environment)
* Strong troubleshooting skills across routing, switching, and firewall technologies
* Experience with at least one of the following: Fortinet, Aruba, Meraki, SonicWall, WatchGuard
* Solid understanding of:
* TCP/IP, DNS, DHCP
* VLANs, VPNs, NAT
* Network security concepts
* Ability to manage multiple priorities and work in a fast-paced environment
*Preferred*
* Experience in MSP or IT services environments
* Certifications such as:
* Fortinet NSE
* Aruba (ACSA/ACSP)
* Cisco CCNA/CCNP
* Experience with network monitoring and documentation tools
* Strong customer-facing communication skills
*Soft Skills*
* Excellent problem-solving and analytical abilities
* Strong communication and documentation skills
* Ability to work independently and as part of a team
* Customer-focused mindset with a commitment to service excellence
*Why Join American PCS?*
* Work with a variety of technologies and client environments
* Opportunity to grow technical skills across multiple platforms
* Collaborative and supportive team culture
* Exposure to both support and project-based engineering work
Pay: $75,000.00 - $87,500.00 per year
Benefits:
* Dental insurance
* Health insurance
* Paid time off
* Professional development assistance
* Referral program
* Retirement plan
* Vision insurance
Work Location: In person
Compétences linguistiques
- English
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