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IrishJobs
Front Office ManagerIrishJobs • Cavan, Donegal, Ireland
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IrishJobs

Front Office Manager

IrishJobs
  • IE
    Cavan, Donegal, Ireland
  • IE
    Cavan, Donegal, Ireland
Postuler Maintenant

À propos

The Hotel Kilmore in Cavan, part of Calusade Hotels group, is currently hiring a Front Office Manager. Who We Are Calusade Hotels Calusade Hotels is an Irish hospitality group owning and operating four well-established hotels: The Keadeen Hotel in Newbridge, Fairways Hotel and The Gateway Hotel in Dundalk, and Hotel Kilmore in County Cavan. Across our hotels we are passionate about delivering warm, genuine hospitality and creating memorable experiences for our guests. Our teams take pride in the service we provide and the welcoming atmosphere we create in each of our properties. At Calusade Hotels we believe exceptional hospitality begins with exceptional people. We are committed to creating a workplace where our teams feel supported, valued and proud to belong. 1. POSITION SUMMARY The Front Office Manager is responsible for leading and managing all front office operations at Hotel Kilmore, ensuring exceptional guest service delivery, operational efficiency and revenue optimisation across the Rooms Division. The role requires strong leadership, financial discipline, team development and systems compliance to drive occupancy, ADR performance, guest satisfaction scores and departmental profitability in line with Calusade Hotels standards. 2. KEY RESPONSIBILITIES Operational Leadership Manage daily Front Office operations including Reception, Night Audit and Reservations. Ensure seamless check-in/out experience and service excellence. Revenue & Yield Management Support ADR, occupancy and RevPAR performance. Monitor rate integrity and upselling targets. Guest Experience Maintain high guest satisfaction scores through proactive service recovery and complaint resolution. Team Management Recruit, train, schedule and performance manage Front Office team members in line with company standards. Financial Controls Oversee billing accuracy, cash handling procedures, night audit processes and debtor control. Systems & Compliance Ensure correct usage of PMS and booking platforms. Maintain GDPR compliance and data accuracy. Reporting & KPIs Produce weekly Rooms performance reports including Occupancy %, ADR, RevPAR, Forecast Accuracy and Labour Cost control. Health & Safety Ensure compliance with Fire, Security, Health & Safety procedures and emergency protocols. Cross-Department Collaboration Work closely with Housekeeping, Sales and F&B to ensure smooth guest journey and operational alignment. 3. STANDARDS & COMPLIANCE - Uphold Calusade Hotels brand standards and SOPs. - Maintain forecast accuracy within 5% variance tolerance. - Ensure full compliance with financial and audit procedures. - Participate in mandatory training (Fire, First Aid, GDPR, Health & Safety). - Demonstrate alignment with Calusade Vision, Mission and Core Values. 4. CANDIDATE PROFILE - Minimum 35 years experience in Front Office or Rooms Division leadership role. - Strong knowledge of hotel PMS systems and revenue principles. - Proven leadership and team development capability. - Strong financial acumen and reporting discipline. - Excellent communication and guest service skills. - Flexible availability including evenings and weekends. 5. CORE COMPETENCIES - Operational Leadership - Revenue Awareness & Yield Focus - Guest Service Excellence - Financial & Audit Control - Team Development & Coaching - Systems & Process Discipline Why Join Calusade Hotels At Calusade Hotels, we believe exceptional hospitality begins with exceptional people. Across our hotels, we are proud to foster a culture built on teamwork, professionalism and genuine service a place where our teams feel valued, supported and proud to belong. We are committed to creating an environment where our people can thrive, develop their skills and build meaningful careers in hospitality. Many of our team members progress through the organisation, moving into supervisory and management roles as they grow with us. When you join Calusade Hotels, you become part of a professional and welcoming team that takes pride in delivering memorable guest experiences every day. What we offer: Opportunities for career progression across our hotel group Ongoing training, learning and professional development Employee recognition programmes celebrating great performance Incentives and rewards that recognise commitment and excellence Staff rates across our hotels Complimentary meals on duty Pension scheme Healthcare benefits A supportive team culture and positive working environment Employee wellbeing initiatives and support programmes Competitive pay and benefits The opportunity to build a rewarding long-term career in hospitality At Calusade Hotels, we take pride in creating a workplace where our people feel respected, supported and proud to belong.

TLNT1_IJ

  • Cavan, Donegal, Ireland

Compétences linguistiques

  • English
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