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À propos
Perform in-depth monitoring and evaluation of communications to ensure adherence to legal standards and internal quality benchmarks Leverage speech analytics technology to analyze communication data and identify areas for improvement Compile and analyze reports on compliance and performance metrics, providing data-driven recommendations for operational improvements
Required qualifications
Bachelor's degree in business administration, Communication, Legal Studies, or a closely related field At least 3 years of relevant experience in quality assurance or compliance, preferably in a collection agency or financial services setting In-depth knowledge of federal and state laws, regulations, and industry best practices Proficiency in using speech analytics software and quality monitoring tools Professional certification in quality assurance and/or compliance is desirable
Compétences linguistiques
- English
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