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  • Emplois similaires à : Programme Delivery Lead
IrishJobs
Platforms Delivery LeadIrishJobs • Kerry, Ireland
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IrishJobs

Platforms Delivery Lead

IrishJobs
  • IE
    Kerry, Ireland
  • IE
    Kerry, Ireland
Postuler Maintenant

À propos

Fexco Managed & Advisory Services are currently looking for a Platforms Delivery Lead to join their Platforms team on a full-time, permanent basis. This position is based in Fexco's Killorglin office, but is also open to hybrid or remote working (note: travel to the Killorglin office from time to time is required). The Platforms Delivery Lead is accountable for driving the delivery of change, enhancement and integration initiatives across the Platforms estate within Fexco Managed Services. The role is embedded within the Platforms leadership team and is responsible for execution, prioritisation and delivery outcomes across both platform change and BAU-driven improvement activity. The role translates platform strategy and agreed priorities into structured, achievable delivery plans, ensuring work progresses in a controlled and predictable manner while remaining aligned to operational and customer needs. It acts as the primary escalation and decision point for delivery challenges and trade-offs across Platforms initiatives. The role manages day to day delivery activity and technical task allocation within the Platforms function to ensure agreed outcomes are delivered across change and BAU work. The Platforms Delivery Lead line manages the Business Analysis and Business Systems Integration capability within Platforms. The role focuses on enabling effective analysis, solution definition and delivery execution through clear direction, coaching and practical decision making rather than centralised methodology ownership. Key Responsibilities Delivery Ownership and Execution Own the delivery of Platforms change, enhancement and integration initiatives, including work arising from BAU operational needs. Translate platform roadmaps and priorities into clear delivery plans that balance scope, capacity, system dependencies and operational risk. Take accountability for delivery progress and outcomes, intervening directly where initiatives stall, risks increase or priorities shift. Act as the senior escalation point for delivery issues requiring cross-team alignment or decision making. Ensure delivery outcomes are clearly defined, understood and measurable. Business Analysis and Integration Leadership Line manage and develop Business Analysts and Business Systems Integration Specialists within the Platforms team. Set clear expectations for analysis quality, solution clarity and delivery ownership across both roles. Ensure business analysis activity is grounded in operational reality and supports timely decision making and delivery. Ensure solution and integration design activity aligns with platform strategy and avoids unnecessary complexity or fragmentation. Provide hands on leadership during complex or ambiguous initiatives, supporting teams to resolve scope, dependency and delivery challenges. Drive continuous improvement in how analysis, solution design and delivery execution support platform outcomes. Resource Coordination and Delivery Allocation Own the allocation and prioritisation of technical delivery effort across Platforms improvement initiatives and BAU change activity. Balance delivery demand across platform change, integration work and operational improvements to maintain service stability and delivery momentum. Reallocate work in response to emerging risks, incidents or priority changes to protect delivery outcomes. Work with Technology Lead and other technical team members to ensure task allocation aligns with technical constraints and platform direction. Provide clear visibility to stakeholders on delivery commitments, constraints and trade-offs arising from allocation decisions. Escalate where delivery demand exceeds available capacity and propose practical options. Stakeholder Engagement and Communication Represent Platforms delivery in discussions with customer, commercial, operations and technology stakeholders. Communicate delivery progress, risks, dependencies and decisions clearly to senior audiences. Support stakeholder decision making by presenting clear delivery options, impacts and recommendations. Build strong working relationships across internal teams, delivery partners and vendors to support shared outcomes. Governance, Controls and Delivery Quality Ensure Platforms delivery operates within agreed governance and financial controls, applying these proportionately and pragmatically. Maintain delivery artefacts that support transparency, auditability and operational readiness. Confirm that analysis, solution and acceptance quality checks support effective decision making and transition into BAU. Escalate material risks or control concerns where delivery outcomes or platform stability may be adversely affected. Experience & Skills Required Essential Strong experience leading delivery activity in complex technology or platform environments. Proven experience line managing Business Analysts, Systems Analysts or similar delivery roles. Demonstrated ability to drive delivery outcomes through influence, judgement and active intervention. Experience working across both change initiatives and BAU-driven improvement. Strong understanding of how analysis, solution design and delivery execution work together. Experience engaging with senior stakeholders and representing delivery positions in structured forums. Sound judgement, structured problem solving and risk awareness. Highly organised, with the ability to manage multiple delivery workstreams concurrently. Practical and outcome focused, comfortable operating through ambiguity and change. Desirable Experience delivering platform integration, automation or AI-enabled initiatives. Understanding of customer contact or service technology environments, including CCaaS, CRM or multichannel platforms. Experience working with third-party vendors or delivery partners. Exposure to Agile or hybrid delivery approaches in operational settings. Key Competencies Delivery Leadership: Takes ownership of delivery outcomes and actively intervenes to maintain momentum, clarity and alignment. People Leadership and Development: Develops Business Analysis and Systems Integration capability through coaching, feedback and clear expectations. Judgement and Decision Making: Makes timely, well-reasoned decisions based on delivery evidence, risk and operational impact. Communication and Influence: Communicates clearly and builds alignment across technical, operational and commercial stakeholders. Commercial and Operational Awareness: Understands how delivery decisions affect customer experience, operational stability and business outcomes. Adaptability: Responds effectively to changing priorities, capacity constraints and emerging delivery risks. Continuous Improvement: Identifies opportunities to improve delivery effectiveness through better use of platforms, integration and ways of working. Curiosity: Consistently looks for opportunities to improve delivery performance through better use of our technology platforms. Challenges existing delivery processes, identifies inefficiencies and champions changes that lead to measurable gains in quality, speed and consistency across service delivery.

TLNT1_IJ

  • Kerry, Ireland

Compétences linguistiques

  • English
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