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Customer Service Representative
- Denver, Colorado, United States
- Denver, Colorado, United States
À propos
Pay: $22.00 - 26.00 per hour + Incentives, SPIFs & Bonus Potential
Job Type: Full Time
Location: In person - Denver, CO
Job description
Welcome to Heart Heating, Cooling, Plumbing, and Electric, Colorado's premier home and commercial services company. We pride ourselves on having the best service, best workplace and best team in the state. And we're looking for top talent to join our team as a Call Center Representative (CSR).
Let Heart be part of your life's journey.
Being the heartbeat of Colorado's HVAC means our heart reflects something bigger than ourselves, something that connects us all.
WHY WORK FOR US?
A job isn't just about the salary. It's the workplace, the responsibilities, your co-workers, and the benefits that come with the position. In this role, you'll receive the following:
401(k) matching up to 4%Dental insurance for you and your family- company paidHealth insurance for you and your family - company paidVision insurance for you and your family - company paidAdditional benefit optionsParticipation in our industry leading "no accrual" PTO program, offering the ability to take time off without having to worry about whether or not you have enough accrued time to use.LaptopCell phoneMonthly BreakfastTeam EventsOngoing training
Position Summary:
The Call Center Representative (CSR) is responsible for communicating with the customer to determine service needs.
Making sure that the phone is answered appropriately Monitor incoming e-mail and other electronic lead sources for new leads and contact as quickly as possible.Out bounding calls to membersMeet KPI's Other duties as assigned.
JOB QUALIFICATIONS
Background check and Drug Test required for hire. Heart is a drug free employer, which includes marijuana.
EXPERIENCE
2 years of call center - Preferred 2 years of customer service - Preferred2 years of dispatching - Preferred
JOB SPECIFIC REQUIREMENTS
This job REQUIRES physical presence in our service area. Remote work is NOT available for this positionJob seekers only; no agencies or 3rd parties
Compétences linguistiques
- English
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