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Customer Service Assistant
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Company DescriptionAbout UsWelcome to Mark Rink, where creativity meets strategy, and marketing magic happens every day. We're not just another marketing company-we're your partners in turning ideas i
Customer Service Assistant
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Customer Service Assistant
- Charlotte, North Carolina, United States
- Charlotte, North Carolina, United States
À propos
About Us
Welcome to Mark Rink, where creativity meets strategy, and marketing magic happens every day. We're not just another marketing company-we're your partners in turning ideas into impact and brands into legends.
Job Description
Job Description:
We are seeking a dedicated and customer-focused Customer Service Assistant to join our dynamic team. In this role, you will be the first point of contact for our valued customers, providing exceptional service and support through various communication channels. You will play a critical role in ensuring customer satisfaction by addressing inquiries, resolving issues, and guiding customers through our products and services.
Responsibilities
Respond promptly and professionally to customer inquiries via phone, email, and chat platforms.Provide accurate information about products and services to assist customers effectively.Resolve customer complaints and issues swiftly while maintaining a positive attitude.Process orders, returns, and exchanges in accordance with company policies.Maintain detailed records of customer interactions and transactions in the database.
Qualifications
Requirements
High school diploma or equivalent; additional education is a plus.Proven experience in customer service or a related field.Excellent verbal and written communication skills.Strong problem-solving abilities and attention to detail.Ability to remain calm and professional under pressure.
Additional Information
Competitive salary packageOpportunities for professional growth and career advancementCollaborative and supportive work environmentSkill development and ongoing learning opportunitiesExposure to diverse projects and industry experience
Compétences linguistiques
- English
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