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  • Emplois similaires à : Clinical Coordination Assistant
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Bilingual Virtual Medical Assistant (Insurance Verification & Patient Coordination)SnappyCX • New York, New York, United States
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Bilingual Virtual Medical Assistant (Insurance Verification & Patient Coordination)

SnappyCX
  • US
    New York, New York, United States
  • US
    New York, New York, United States
Postuler Maintenant

À propos

Job Title: Bilingual Virtual Medical Assistant - Patient Support & Insurance Verification Language: English & Spanish Job Overview Our client, a mental health practice, is seeking a reliable and detail-oriented VirtualMedical Assistant to support front desk and administrative operations. The ideal candidate will have experience in healthcare administration, strongcommunication skills, and the ability to work effectively with sensitive patient populations,including individuals in mental health and addiction care. This role heavily involves administrative tasks, patient coordination, insurance verification, and communication. Key Responsibilities Front Desk & Patient Communication
Answer inbound phone calls and respond to patient inquiries professionally Manage SMS/text communication with patients Respond to emails and maintain communication workflows Confirm upcoming appointments and handle rescheduling Scheduling & Coordination
Schedule patient appointments accurately Coordinate calendars and manage provider availabilityInsurance & Eligibility
Verify insurance eligibility using EOBs Determine co-pays, deductibles, and coverage details Work within RCM tools to check benefits Clinical & Administrative Support
Administer pre-appointment assessments (e.g., PHQ-9) Ensure patient forms are completed prior to visits Maintain accurate patient records and documentation General Administrative Tasks
Manage inboxes and communication channels Support overall front-office workflows Required Experience & Skills
Prior experience as a Virtual Medical Assistant or in healthcare administration Strong understanding of: o Insurance verification o EOB interpretation (co-pays, deductibles)
Experience handling high-volume patient communication (calls, texts, emails) Excellent verbal and written English communication skills Strong organizational and multitasking abilities Ability to handle sensitive patient interactions with professionalism and empathy Preferred Qualifications
Experience in mental health or behavioral health environments (highly preferred) Familiarity with the following tools: o Valant EMR o Weave (phone/text platform)o Valentree o CareCloud Work Setup
Fully remote role Fast-paced, patient-focused environment
  • New York, New York, United States

Compétences linguistiques

  • English
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