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Automotive Sales Software Implementation SpecialistPBS Systems • United States
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Automotive Sales Software Implementation Specialist

PBS Systems
  • US
    United States
  • US
    United States
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À propos

DTO Trainer - Sales
At PBS, we're transforming how people buy and service vehiclesone dealership at a time. With almost 40 years in the industry, we're the third-largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, and we're growing fast. We treat our customers as partners and friends, offering a powerful, all-in-one software suite that supports every aspect of dealership operationsfrom sales and service to inventory and accounting. At PBS, we are committed to supporting your professional growth. Your career path here can evolve in alignment with your skills, interests, and aspirations. The Role:
As a Dealership Software Trainer (Sales Module), you will deliver training and support to new and existing customers on our Dealer Management Software (DMS). You'll lead virtual sessions via phone and online platforms as well as providing onsite training during new client software installations. Your role is key to ensuring a smooth and successful onboarding experience. This position will be based in our Arlington, Texas and will require regular travel to customer sites across Canada, the U.S., and the Caribbean. Approximately 50% of your time will be spent working from the office, while the other 50% will involve onsite visits to dealerships as part of the software installation and training team. *Please note this is not a sales position. Sales Dealership Software Trainers are responsible only for training users on the Automotive Sales Module of our software. What You'll Do
Develop proficiency and stay up to date with PBS Software Expertise Master the process of training new customers on the accounting silo of PBS software Proactively learn new products to expand our PBS knowledge Conduct training sessions for our customers, in the assigned silo and when possible, in other silos as well Perform installation tasks and serve as a reliable installation resource without the need for direct supervision Confidently navigate and discuss the features of our Dealer Management Software to deliver exceptional support and solutions to our customers. Build and maintain strong customer relationships by proactively identifying client needs and ensuring expectations are consistently met or exceeded Accurately enter and update data into company databases and systems, ensuring completeness and correctness of information Maintain documentation and update it as departmental processes evolve Document tickets, investigate arising issues, and escalate them to the appropriate teams Effectively prioritize and manage tasks independently, demonstrating sound judgment without requiring direction from Team Leads. Promptly respond to both internal and external training requests Share knowledge within your own silo and with others across the DTO (Dealership Training Optimization) team Commit to continued education and cross-training activities Ensure consistent monitoring of the client calls queue Create and maintain a positive work environment Perform other duties and responsibilities as assigned What You Bring
MUST HAVE Skills: 1-2 years' experience in a dealership environment Strong computer skills are required, including proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint). The ability to quickly learn and adapt to new software tools is essential Able to travel within the U.S. and Canada up to 2 weeks per month; valid passport, U.S/Canada visa (if applicable), and full driver's license required Additional Skills: Excellent communication skills, including presentation and public speaking. PBS software experience is a strong asset Experience facilitating in-person and virtual training sessions Strong problem solving & trouble shooting skills Effective time management & organizational skills, multi-tasking & prioritization Outstanding documentation abilities High School Diploma What We Offer:
Professional Development Ongoing training, certifications, and career growth opportunities Travel Opportunities Travel to locations across Canada, the U.S., and the Caribbean Comprehensive Health Benefits Medical and dental coverage Paid Time Off Vacation time, personal days, and paid holidays Inclusive Culture A supportive, collaborative team environment where your voice matters Employee Recognition Regular appreciation programs and performance incentives Competitive compensation package Including a competitive annual base salary, bonus for product certification up to $4,800 per year, great referral bonus, etc. Staff discounts - GM, Dell, Goodlife and more Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder. PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.
  • United States

Compétences linguistiques

  • English
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