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Sales & Operations Administrative Assistant
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Sales & Operations Administrative Assistant
- Westmont, California, United States
- Westmont, California, United States
À propos
Trossen Robotics Downers Grove, IL Full-time | On-site
Trossen Robotics is a growing robotics company in the Chicago suburbs serving universities, research labs, startups, and major companies working in AI and automation.
We are looking for a highly organized Sales & Operations Administrative Assistant to support our Sales, Operations, and HR Manager with day-to-day business activity. This is a hands-on administrative and customer support role focused on helping customers, preparing quotes, tracking orders, coordinating with production and shipping, and keeping internal records accurate.
This role can grow into a much larger position for those looking to build a career. Trossen Robotics is a quickly growing company and we love ambitious people who don't want just a job, but a career and enjoy building things.
What Youll Do
Sales & Customer Support
Respond to customer inquiries, order questions, and follow-ups Help prepare and send quotes, invoices, order documents, and related paperwork Support the sales pipeline by tracking leads, quotes, open orders, and follow-up items Maintain accurate customer and order information in our CRM and internal systems Help ensure customers receive clear, timely communication throughout the order process
Order, Production & Shipping Coordination
Coordinate with production and shipping to track order status Help communicate lead times, delays, shipment updates, and customer needs Assist with shipping documentation, order records, and internal handoffs Keep sales, operations, and leadership informed when issues need attention
Administrative & Office Support
Assist with basic bookkeeping, invoicing, payment follow-up, and recordkeeping Help maintain organized files, spreadsheets, customer records, and internal documents Provide support with HR, onboarding, office coordination, and general administrative needs Take on additional support tasks as the company grows
What Were Looking For
15 years of experience in administrative support, sales support, customer service, office coordination, or operations support Strong organization and attention to detail Comfortable communicating with customers by email and phone Able to manage multiple open tasks without losing track of details Comfortable using spreadsheets, CRM systems, QuickBooks, or similar business tools Reliable, responsive, and willing to help wherever needed Professional, friendly, and calm when handling customer questions or internal follow-ups Someone who likes being the person who keeps things organized and moving
Helpful Experience Experience with any of the following is helpful, but not required:
Sales administration or sales support Quoting, invoicing, or order processing Customer onboarding or account coordination CRM systems such as Nutshell, HubSpot, Salesforce, or similar QuickBooks or basic accounts receivable support Shipping, logistics, production coordination, or service operations Office management or HR administrative support
Who This Role Is Best For This role is a strong fit for someone who has worked as a:
Sales Administrator Sales Support Specialist Operations Coordinator Customer Service Coordinator Office Administrator Administrative Assistant Account Coordinator Order Processing Specialist
Compétences linguistiques
- English
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