Offres d'emploi

Description

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.

The Mission Driver Enablement Center (MDEC) is seeking a Senior Salesforce Developer / Technical Lead to drive the design and delivery of advanced, integrated customer engagement solutions for Federal agencies. This role combines hands-on development with technical leadership, focusing on architecting and implementing scalable Salesforce solutions integrated with Amazon Connect, AI-driven capabilities, and third-party government systems.

The ideal candidate brings deep expertise in Salesforce architecture, cloud contact center integrations, and secure solution delivery within regulated government environments. This individual will serve as a technical leader across projects, guiding design decisions, mentoring developers, and ensuring high-quality, scalable implementations.

Job Responsibilities:

• Lead the design, architecture, and implementation of Salesforce-based contact center solutions, from prototyping through enterprise-scale production deployments

• Architect and oversee integrations between Salesforce and Amazon Connect (or similar cloud IVR/ACD platforms), including real-time data exchange, screen-pop functionality, and omnichannel routing

• Define technical solutions and integration patterns across Salesforce, AI platforms, and external agency systems

• Provide technical leadership to development teams, including code reviews, design reviews, and mentoring junior and mid-level developers

• Collaborate with stakeholders to translate business needs into scalable technical solutions and lead solutioning discussions with clients

• Establish and enforce Salesforce development best practices, coding standards, and DevSecOps processes

• Ensure all solutions meet Federal security and compliance requirements (e.g., FedRAMP, ATO)

• Oversee full lifecycle delivery, including architecture, development, testing, deployment, and sustainment

• Support proposal efforts, technical solutioning, and estimation for new work as needed

• Lead knowledge transfer and provide strategic guidance to client teams for long-term system success

Required Education & Experience:

• Bachelor’s degree in IT or related field and a minimum of 8 years of relevant experience or or Masters with a minimum 6 of relevant experience, progressive experience in Salesforce development and architecture, including Federal program experience

• Proven experience designing and delivering solutions in Salesforce Government Cloud environments

• Strong experience integrating Salesforce with Amazon Connect cloud-based contact center platforms (required)

• U.S. Citizenship required

• Ability to obtain and maintain a Public Trust clearance

• Required Certifications:

• Salesforce Certified Platform Developer I

• Salesforce Certified Platform Administrator

• At least two advanced certifications (e.g., Platform Developer II, Application Architect, System Architect)

Required Technical Skills:

• Strong experience with Omni-Channel routing, screen pops, and real-time CRM/contact center integrations

• Deep expertise in Salesforce platform development: Apex, Lightning Components, Experience Cloud, and APIs

• Experience designing scalable integration architectures using REST/SOAP APIs and middleware tools (e.g., MuleSoft or equivalent)

• Experience with Einstein / Agentforce capabilities and AI-driven customer engagement solutions

• Strong understanding of identity and security architecture, including SSO, MFA, encryption, and secure integration patterns

• Proficiency in modern web technologies (JavaScript, HTML5, CSS)

• Experience with Salesforce declarative tools (Flow, Lightning App Builder) and governance of hybrid declarative/programmatic solutions

• Experience leading development in Agile environments (Scrum, SAFe, Kanban) and guiding teams in Agile best practices

• Strong communication skills and ability to interface with technical and executive stakeholders

Additional Requirements:

• Exceptional communication skills with the ability to articulate complex technical concepts to leadership and translate business requirements into technical solutions.

• Proven leadership experience in managing and mentoring high-performing technical teams.

• Demonstrated success in delivering multiple concurrent, large-scale Salesforce implementations in government or defense sectors.

Desired Experience:

• Salesforce Architect-level certifications (Application Architect, System Architect, or CTA track progress)

• Implementations of additional contact center technology (CXone, Genesys, etc.) and additional contact center focused conversational AI, virtual agents, agent assists, etc.

• Experience with Salesforce Health Cloud or Data Cloud

• Experience with AWS GovCloud or Azure Government

• Experience with enterprise analytics platforms (Tableau, Power BI, SAS)

• Experience leading multi-system integration efforts across large Federal programs

• Familiarity with additional low-code/no-code platforms and modern cloud-native architectures.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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