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Director of Client ServicesCorpay • Louisville, Kentucky, United States
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Director of Client Services

Corpay
  • US
    Louisville, Kentucky, United States
  • US
    Louisville, Kentucky, United States
Postuler Maintenant

À propos

What We Need
Corpay is currently looking to hire a Director of Client Services within our Client Services organization. This position falls under our Account Management team and is located in Louisville, KY. As the Director, Client Services, you will lead the account management team responsible for the day-to-day relationships with our gift card program clients, ensuring a consistent, best-in-class client experience while driving revenue growth within existing accounts. Working collaboratively with associates across sales, operations, and implementation, you will oversee service delivery, coach and develop your team, and serve as a senior escalation point for complex client needs. This role requires the ability to balance operational excellence with a growth orientation across a portfolio of high-profile clients.
This role reports to the Vice President, Client Services and partners closely with a peer VP who co-leads the account management function. Periodic domestic travel may be required for client meetings, business reviews, and company events.
How We Work
As a Director of Client Services, you will be expected to work in an office environment. Corpay will set you up for success by providing:
Assigned workspace in Louisville, KYCompany-issued equipmentHands-on training
Role Responsibilities
The responsibilities of the role will include:
Leading, coaching, and developing the account management team to ensure strong performance, accountability, and professional growth.Identifying opportunities to grow revenue within existing client accounts through upselling, cross-selling, and expansion of services.Partnering with sales and account leadership to support renewal strategies, pricing discussions, and client growth plans.Owning senior-level client relationships and acting as an escalation point for complex service concerns or delivery issues.Coaching account managers on maintaining a strong cadence of business reviews and regular client communication.Establishing and maintaining service standards, processes, and workflows that support a best-in-class client experience.Optimizing account-manager-to-portfolio assignments so portfolios match skill sets and are positioned to grow.Monitoring client health, retention trends, service levels, and operational metrics to identify risks and opportunities.Partnering across sales, operations, implementation, and other internal teams to ensure seamless onboarding, delivery, and ongoing support.Leading client business reviews that highlight value delivered, uncover evolving needs, and position additional solutions aligned with client goals.Preparing and presenting regular updates, business reviews, and performance insights to executive leadership.Ensuring compliance with company policies, service commitments, and applicable contractual requirements.
Qualifications & Skills
Bachelor's degree in business, communications, management, or a related field; advanced degree preferred.8+ years of progressive experience in client services, account management, customer success, or a related client-facing leadership role.Proven ability to build strong client relationships and lead through complex service environments.Strong business acumen with experience managing performance metrics, budgets, and resource planning.Excellent communication, presentation, problem-solving, and conflict-resolution skills.Demonstrated ability to work cross-functionally and influence outcomes across multiple stakeholders.Proficiency with CRM, reporting tools, and Microsoft Office applications.
Key Attributes of the Ideal Candidate
Relationship-driven and consultative, comfortable owning senior-level client relationshipsCalm under pressure, strong at de-escalation and cross-functional problem solvingA natural coach and mentor who develops team membersBusiness-minded, balancing operational discipline with a growth orientationA true team player who thrives in a collaborative, close-knit environment
Benefits & Perks
Automatic enrollment into our 401k plan (subject to eligibility requirements)Virtual fitness classes offered company-wideRobust PTO offerings including: major holidays, vacation, sick, personal, & volunteer timeEmployee discounts with major providers (i.e. wireless, gym, car rental, etc.)Philanthropic support with both local and national organizationsFun culture with company-wide contests and prizes
Our Company & Purpose
Corpay is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses. Since 2000, Corpay has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, Corpay is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before.
We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution and people. These values offer you the opportunity to 'thrive & grow' through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement.
Corpay is also committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by:
Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations;Empowering our people to share their experiences and ideas through open forums and individual conversations; andValuing each person's unique perspectives and individual contributions.
Embracing diversity enables our people to "make the difference" as Corpay and its more than 10,000 employees continue to shape the future of global payments.
Equal Opportunity/Affirmative Action Employer
Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency.
About Corpay
Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.
At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.
As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.
Notice to Recruitment Agencies and Search Firms: Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.
Learn more about Corpay: https://www.corpay.com
Transparency & Compliance
Equal Opportunity Employer
Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.
Use of Artificial Intelligence in Hiring
Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.
Candidate Privacy Notice
For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: https://www.corpay.com/privacy-policy.
Pay Philosophy
Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.
  • Louisville, Kentucky, United States

Compétences linguistiques

  • English
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