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Welcome CoordinatorOak St. Health • Spartanburg, South Carolina, United States
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Welcome Coordinator

Oak St. Health
  • US
    Spartanburg, South Carolina, United States
  • US
    Spartanburg, South Carolina, United States
Postuler Maintenant

À propos

Welcome Coordinator

We're building a world of health around every individual shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger helping to simplify health care one person, one family and one community at a time.

The purpose of the Welcome Coordinator at Oak Street Health is to create an inclusive environment for anyone who walks through our doors and to make a positive first and last impression on our patients. Welcome Coordinators are the face of our clinic and the glue that keeps our center operations efficient. Welcome Coordinators perform various administrative tasks that allow our broader teams to execute on creating an unmatched patient experience, deliver the best care anywhere and make Oak Street a great place to work. Welcome Coordinators juggle tasks such as scheduling patient appointments, managing inbound and outbound phone calls, as well as managing administrative tasks including fax and mail distribution. Welcome Coordinators are expected to be friendly and highly flexible.

Welcome Coordinators are a part of our Service Team and report to the Practice Manager. The main focus of the Service Team is creating a seamless experience for our patients and community members. Welcome Coordinators are responsible for delivering excellent, high-touch assistance to our patients and guests everyday.

Core responsibilities include welcoming patients and guests, conducting visit check-in and assisting patients with required forms, collecting co-pays, updating patient information and making changes in electronic medical record platform, scheduling/rescheduling appointments within electronic medical records platform, managing phone lines by answering, taking messages, and conducting outbound calls as instructed, managing faxes in the electronic fax platform, maintaining the cleanliness of the Welcome and Community Room areas, and other duties as assigned.

We're looking for someone with strong computer skills required and basic knowledge of Google Suite, professional phone etiquette, fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary), and US work authorization. Experience in customer service setting strongly preferred, some college preferred. Other skills include a flexible and positive attitude, a welcoming and nurturing attitude toward our patient population of older adults, and a high level of integrity.

Anticipated weekly hours are 40. Time type is full time. The typical pay range for this role is: $17.00 - $28.46. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

  • Spartanburg, South Carolina, United States

Compétences linguistiques

  • English
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