Offres d'emploi

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Job Description :

Are you a hands-on leader who thrives in a fast-paced environment and takes pride in keeping operations running smoothly? Ryder is looking for an Operations Supervisor to lead our second shift team at our Albany, NY fleet maintenance location.

In this role, you will work alongside our Operations Manager to oversee daily shop operations, lead a team of technicians and service employees, and ensure our customers stay on the road. This is a visible, high-impact position with a clear path toward the Operations Manager role for the right candidate.

• Competitive salary: $70,000 - $75,000 annually
• Schedule 2nd Shift 3:00 PM - 11:30 PM
• Comprehensive benefits package including medical, dental, and vision coverage
• Paid time off and company holidays
• 401(k) with company match

Workflow and Scheduling

• Plan, schedule, and assign work to technicians to maximize productivity and vehicle uptime
• Triage unscheduled customer drive-ins and communicate vehicle status updates in real time
• Conduct yard checks to keep work prioritized and on track
• Review and approve repair orders and ensure warranty procedures are followed

Team Leadership

• Lead, coach, and develop your shift team -- including Technicians-in-Charge, Customer Service Coordinators, Technicians, and Service Employees
• Manage performance, provide feedback, and support team growth
• Run shift meetings to align the team and set priorities

Customer and Asset Management

• Build strong customer relationships and resolve issues quickly to protect satisfaction and retention
• Oversee parts inventory, vehicle specifications, and shop tooling needs
• Maintain vehicle appearance standards and ensure all assets are properly documented

Quality and Safety

• Inspect completed PMs and repairs, and conduct in-process reviews on non-PM work
• Perform breakdown root cause analysis and drive corrective action
• Keep the shop floor compliant with all safety, EPA, and regulatory requirements

Financial Accountability

• Help the shift deliver against Net Maintenance Cost per Unit targets without cutting corners on quality or safety
• Manage payroll, purchase orders, and invoice and fuel reconciliation
• Identify and execute bill-back opportunities and maintain data integrity in Shop Management Online

What We're Looking For

• Organized self-starter who can manage competing priorities in a high-energy environment
• Strong communicator -- clear and confident in both written and verbal settings
• Computer proficient and quick to learn fleet management systems
• Reliable and punctual -- your team counts on you to set the tone
• Background in mechanical services, warehousing, or fleet/transportation operations is a plus
• Must be available and committed to second shift hours (3:00 PM -- 11:30 PM)

Essential Functions

• Workflow Management:Responsible for work analysis, planning and scheduling, scheduling and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approvalEnsures all warranty policies and procedures are executedResponsible for Triage of unscheduled customer drive-ins, and for communicating with customers and assigning work to technicians as appropriateResponsible for conducting yard checks to ensure proper work scheduling and prioritization
• Labor ManagementProvides management, training and development of all personnel assignedResponsible for Performance Management of all assigned personnel
• Customer Management:Responsible for customer relationship management to include issue resolutions, customer satisfaction and retention, as well as ensuring vehicle uptimeResponsible for customer communication protocol as it pertains to PM Scheduling & follow-up, breakdowns and vehicle status updatesConduct customer visits as required by the Customer Care Plan
• Asset Management:Directs his/her direct reports in maintaining the appearance and maintenance of assigned location, including sustaining 65 standards in all relevant shop areas of responsibilityEvaluates needs and makes recommendation for shop tooling and equipment requirementsAssist in the management and oversight of vehicle specifications and vehicle in· service/out-service processAssist in ensuring all vehicles have required specifications in SAMResponsible for Parts Inventory management, policies and procedures
• Quality Management:Responsible for Quality Inspections of PM & repairs, as well as performing In Process Reviews of non-PM workPerform breakdown root cause analysis, implement corrective actions locally, and when necessary, communicate issues to Technical Assistance CenterEnsure Cleanliness and quality of repair for all maintained vehiclesWork with Service Manager to ensure all technicians are properly trained and qualified, and TOPS plan is prioritized based upon Breakdown, Rework and Running Cost trendsMaintain control/visibility over shop floor activities to ensure proper root cause diagnosis by technicians and that the yield on all parts/components is optimizedAssist in the development and ensure implementation of Quality Assurance Audit Corrective Action plans and Continuous Improvement programsAccountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirementsEnsure Employee compliance with Safety and EPA regulations and requirements
• Financial Management:Responsible for ensuring shift/shop delivers against Net Maintenance Cost per Unit objectives without sacrificing quality, safety or customer satisfactionResponsible for cost control measures related to maintenance operations budget and location P&L statement to meet financial objectivesResponsible for successful execution of Maintenance Initiatives to attain or exceed specified financial targetsResponsible for Payroll, Purchase Order approval, as warranted, and invoice reconciliation, and fuel reconciliationResponsible for the customer bill back process to include identification, review and approval of bill back opportunitiesResponsible for ensuring proper documentation and explanation/ reporting of re·billable activityEnsure data integrity in the Shop Management Online system

Additional Responsibilities

• Performs other duties as assigned

Skills and Abilities

• Ability to professionally represent Ryder and competently interact with customer management
• Strong vehicle diagnostics/repair knowledge (preferred)
• Microsoft Office intermediate preferred

Qualifications

• H.S. diploma/GED required
• Associate's degree preferred or 1-3 years or more experience in a maintenance operations environment required. Demonstrated success in a Ryder role may be substituted for this requirement
• Bachelor's degree preferred or 1-3 years or more experience in a maintenance operations environment required. Demonstrated success in a Ryder role may be substituted for this requirement
• Maintenance and Technical experience in a shop environment required
• Supervisory experience preferred
• Experience with a Shop Management System preferred
• Microsoft Office intermediate preferred

DOT Regulated: No

Job Category: Maintenance

Compensation Information :

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type :

Salaried

Minimum Pay Range:

$70,000

Maximum Pay Range:

$75,000

Benefits Information:

For all Full-time positions only : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note :

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers .

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754.

Current Employees :

If you are a current employee at Ryder, please click here (http://wd5.myworkday.com/ryder/d/task/1422$3.htmld) to log in to Workday to apply using the internal application process.

Job Seekers can review the Job Applicant Privacy Policy by clicking here (http://ryder.com/job-applicant-privacy-policy) .

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