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Performance & Enrollment Sales - Member Services Manager
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Performance & Enrollment Sales - Member Services Manager
- United States
- United States
À propos
Job Description
Benefits: Bonus based on performance Flexible schedule Opportunity for advancement
D1 Training Prosper | Prosper, TX
About D1 Prosper
D1 Prosper is not a traditional gym. We are a coach-led athlete development system focused on long-term performance, structure, accountability, and measurable results for youth athletes and adults.
We are building a high-energy, high-accountability culture centered around:
Athlete development
Parent communication
Performance tracking
Elite customer experience
Strong community presence
This role is ideal for someone who thrives in a fast-paced environment, connects naturally with people, and knows how to drive urgency, trust, and follow-through.
Position Overview
The Performance & Enrollment Lead is responsible for:
Converting leads into memberships
Conducting athlete/parent consultations
Managing follow-up and communication
Supporting member retention and experience
Helping drive overall revenue growth inside the facility
This is a relationship-driven sales and operations role inside a performance training environment.
You will work directly with:
Parents
Student-athletes
Adult members
Coaches
Local community relationships
Key Responsibilities
Enrollment & Sales
Conduct athlete and parent consultations alongside coaches
Guide prospects through assessments and recommended training paths
Follow up on leads, no-shows, and expired members
Help drive PT, semi-private, and membership conversions
Maintain high conversion standards and pipeline organization
Execute phone, text, email, and in-person follow-up
Member Services
Deliver high-level customer service and communication
Help maintain a positive member experience from onboarding through retention
Support member check-ins, account management, and scheduling
Assist with retention conversations and roster management
Coordinate parent communication and athlete milestone tracking
Facility & Culture
Support a high-energy, team-first environment
Maintain professionalism and urgency during peak hours
Work closely with coaches and leadership
Represent the D1 Prosper brand in a positive and professional way
Ideal Candidate
We are looking for someone who:
Has strong people and communication skills
Is confident in consultative sales
Can build trust quickly with parents and athletes
Thrives in fast-paced environments
Is organized and detail-oriented
Has follow-through and accountability
Brings positive energy and professionalism daily
Preferred Background
Experience in one or more of the following is preferred:
Performance training
Membership sales
Hospitality or customer service
Youth sports
High-ticket or consultative sales
CRM or lead management systems
Compensation Structure
Compensation may include:
Base pay +
Commission
Performance bonuses tied to KPIs
Growth opportunities within the organization
Key Performance Indicators (KPIs)
Lead response time
Consult-to-close conversion rate
Monthly EFT growth
PT / semi-private conversion
Retention and member engagement
Follow-up consistency and pipeline management
Schedule Expectations
This role includes afternoons, evenings, and occasional weekends based on facility needs and peak athlete traffic.
Peak operating hours are typically:
11:00AM 7:00 PM weekdays (some Saturdays 9-12)
What Success Looks Like
Success in this role means:
Strong lead conversion
High member satisfaction
Consistent follow-up
Positive parent relationships
Revenue growth
Ownership mentality inside the facility
If you enjoy performance culture, relationship-driven sales, and helping athletes and families grow, wed love to connect.
Apply today to learn more about the opportunity at D1 Training Prosper.
Compétences linguistiques
- English
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