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Sales AssistantMillerKnoll • United States
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Sales Assistant

MillerKnoll
  • US
    United States
  • US
    United States
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À propos

Sales Assistant
For nearly four decades, Holly Hunt has been the defining voice in modern luxury interiors. We offer exquisite furnishings, an unparalleled showroom experience, and unwavering service to the residential and commercial design trade. During that time, we've stayed true to our passions, values, and deep beliefsthat well-designed spaces enrich one's life experience, that quality of materials and craftsmanship can never be compromised, and that supporting our clients with the tools and resources to create beautiful environments is the ultimate reward.Our purpose is design for the good of humankind. It's the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone. The Sales Assistant plays a vital role in the daily operations of the Holly Hunt showroom, providing administrative, operational, and client-facing support to Sales Associates. Serving as a central point of coordination between clients, the Corporate Office, outside sales partners, and vendor partners, this position supports the full lifecycle of client ordersfrom initial inquiry through fulfillment. The ideal candidate is highly organized, detail-oriented, and proactive, with the ability to manage multiple priorities while delivering a polished and service-driven client experience consistent with a luxury brand. Primary Responsibilities
Client & Sales Support
Serve as a first point of contact for inbound client inquiries, professionally handling and routing calls to the appropriate Sales Associate Greet and acknowledge all clients entering the showroom, ensuring a welcoming and professional experience Assist clients in the showroom and via phone or email, as needed Support Sales Associates with quote preparation, order entry, and ongoing order management
Order Management & Processing
Review all orders to ensure accuracy, completeness, and compliance with internal policies prior to submission Process client payments, including deposits and credit card transactions, and release orders in accordance with company procedures Prepare, verify, and submit COM ID forms to vendors as required Track, follow up on, and update approvals for SFAs, DFAs, and CFAs Manage post-order updates, including ship-to changes and expedited or revised freight requests
Logistics & Reporting
Coordinate freight logistics by confirming shipping details, freight charges, and delivery requirements Run and maintain weekly order status reports, proactively managing open orders and communicating estimated completion dates (ECDs) and requested delivery dates (RDDs) to clients and sales staff Review order hold reports and collaborate with internal teams to resolve issues and move orders forward Expedite priority and time-sensitive orders in partnership with the Client First team Monitor and follow up on balance-due notices to ensure timely payment collection Provide proactive shipment tracking updates and delivery confirmations to clients Prepare and submit refund requests for overpayments as needed
Showroom Operations & Team Support
Contribute to overall showroom coverage, including breaks and peak business periods Pull product samples, tear sheets, and conduct fabric searches to support sales and client requests Assist with showroom initiatives such as mailers, e-blasts, and other client communications
Minimum Qualifications
Bachelor's degree or equivalent experience required 12 years of experience in a retail, showroom, design, or client service environment; luxury brand experience preferred Strong organizational skills with the ability to multitask and manage competing priorities Excellent written and verbal communication skills High attention to detail and commitment to accuracy Proficiency in Microsoft Office (Outlook, Word, Excel) Ability to lift up to 2050 pounds as needed Compensation range for this role is $60,000.00 - $66,000.00. Relevant salary considerations will include candidate qualifications and experience, other business/organizational needs and market factors. You may also be eligible to receive a geographic premium, annual discretionary incentive and equity awards which are subject to the rules governing these programs. The company offers a full spectrum of benefits including Medical, Prescription Drug, Dental, Vision, Health Savings Account, Dependent Day Care Savings Account, Life Insurance, Disability and Other Insurance Plans, Paid Time Off (including Vacation and Parental Leave), Holidays, 401(k), and Short/Long Term Disability, in addition to other special perks reserved for our associates. MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at careers_help@millerknoll.com.
  • United States

Compétences linguistiques

  • English
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