Offres d'emploi
Trouvez des postes près de chez vous, sur site, hybrides ou à distance.- Emplois similaires à : Account Director
Account Director
TeleperformanceAshington
The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improve
Account Director
TeleperformanceSunderlandThe Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improve
Account Director
TeleperformanceCramlingtonThe Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improve
Account Director
GallagherWest MallingIntroduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pur
Account Director
TeleperformanceBlythThe Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improve
Account Director
TeleperformanceGatesheadThe Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improve
Account Director
TeleperformanceNewcastle upon TyneThe Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improve
Account Director
TeleperformanceDurhamThe Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improve
Senior Director, Operations (Senior Account Director)
ABM IndustriesMountain View
ABM has an exciting new opportunity for a Senior Account Director. The Senior Account Director will be responsible for managing a national account team supporting a high tech client portfolio and mana
Strategic Account Director
ISS Schweiz AGZürich
Strategic Account DirectorStrategic Account Director 100%ArbeitsortZürichPensum100%Arbeitsbeginn1. Oktober 2026 oder nach VereinbarungBist das Du?Würdest du einen der grössten FM-Accounts der Schweiz
T-Mobile Account - Network Sales Director
Samsung Electronics Co., Ltd.United StatesPosition SummaryHeadquartered in Englewood Cliffs, N.J., Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, hom
Director of Revenue Accounting
UVA HealthDallasRELOCATE TO VIRGINIA OPPORTUNITYJoin our esteemed team of healthcare professionals committed to advancing healthcare through cutting-edge research, comprehensive training, and compassionate care.UVA H
Associate Market Development Rep/Market Development Rep/Senior Market Development Rep/Account Director
BHE GT&SBridgeportBHE GT&S JOB DESCRIPTION Berkshire Hathaway Energy Gas Transmission & Storage has an exciting opportunity as an Associate Market Development Representative, Market Development Representative, Senior
Regional Business Director
Inizio EngageDallasInizio Engage is seeking a Regional Business Director to support Cristcot, an established pharmaceutical company with a proven track record in developing novel formulations and optimized drug-device s
Director, Real Estate
Forward AirDallasThe Director, Real Estate leads the strategic and operational management of the company’s real estate portfolio, encompassing owned and leased facilities across the network. They are responsible for o
Director (RN) - Emergency Department
UVA HealthDallasRELOCATE TO VIRGINIA OPPORTUNITYJoin our esteemed team of healthcare professionals committed to advancing healthcare through cutting-edge research, comprehensive training, and compassionate care.UVA H
Senior Director Clinical Operations
ConfidentialDallasSenior Director Clinical Operations About the Company Fast-growing biotechnology (BioTech) organization IndustryBiotechnology TypePrivately Held About the Role The Senior Directo
Art Director
QuadKatyAs a global marketing experience company, Quad’s goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clien
Director of Nursing
Good SamaritanWelcomeGood Samaritan Health Center, a leader in providing quality healthcare to underserved communities, is seeking a dedicated Director of Nursing to oversee our nursing department. This position is pivot
Director of Nursing
Sanford HealthWalkerSanford Health is seeking a dedicated and inspirational Director of Nursing to oversee nursing services across our healthcare facilities. The ideal candidate will be responsible for strengthening our
Director of Nursing
Sanford HealthNorthomeSanford Health is seeking a dedicated and inspirational Director of Nursing to oversee nursing services across our healthcare facilities. The ideal candidate will be responsible for strengthening our
Director of Nursing
Good SamaritanAlphaGood Samaritan Health Center, a leader in providing quality healthcare to underserved communities, is seeking a dedicated Director of Nursing to oversee our nursing department. This position is pivot
Director of Nursing
Good SamaritanTrimontGood Samaritan Health Center, a leader in providing quality healthcare to underserved communities, is seeking a dedicated Director of Nursing to oversee our nursing department. This position is pivot
Director of Nursing
Good SamaritanLakefieldGood Samaritan Health Center, a leader in providing quality healthcare to underserved communities, is seeking a dedicated Director of Nursing to oversee our nursing department. This position is pivot
Director Of Finance
The Physicians Centre HospitalBryanPosition Summary The Director of Finance (DOF) has overall responsibility for the financial leadership of the Hospital and related entities. The DOF assists the Hospital CEO and other hospital leaders
Account Director
- Ashington, England, United Kingdom
- Ashington, England, United Kingdom
À propos
The Role
We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews.
Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective.
Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for:
- Client Satisfaction
- Clear and transparent internal financial awareness
- Strong governance
- Management of account managers (where applicable)
- Delivery of gross margin commitments
Responsibilities
- Senior day-to-day client contact
- Financial forecasting
- Input top line sales and direct costs taken from operations into contribution reporting where applicable
- Tracking budget vs actual
- Monthly GM tracking
- Full action plans where GM falls below target
- To identify Farming & Growth opportunities and pass these to the VP Client Services
- Ensuring clear communications between the client and internal stakeholders
- Contractual commitments and deliverables
- Contract Change Notes / Variations
- Strong governance – ensuring a clear audit of decisions
- Driving continuous improvement agenda, working in partnership with TP Digital colleagues
- Overseeing production and accuracy of MI
- Invoicing and accounts receivable / aged debt
- Working with Operations on tactical delivery / decisions of the account running
- Weekly, Monthly and Quarterly review packs
- Delivery of weekly, monthly and quarterly business reviews
- Monthly / quarterly KSAT dip checks
- Implementing client account plans
- Change control
Candidate criteria - what we are looking for:
Experience
- Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective
- Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance
- Ability to demonstrate how you have added value to a client’s business / service provision (client centricity)
- An understanding of the metrics used and the pricing structure in operation within the contact centre environment
- Experience of financial forecasting and invoicing
- Competencies and specific skills
- Solid understanding of how Account Management can influence achievement of business objectives
- An understanding of how to work proactively and positively in partnership with both operations and client priorities
- Excellent professional interpersonal skills.
- The ability to build rapport and trust with clients and colleagues.
- The ability to understand and communicate client requirements with a clear, positive and customer-focused message
- Ability to influence and negotiate with others
- High level of numeracy and literacy
- Committed, enthusiastic, positive, resourceful and resilient
Compétences linguistiques
- English
Cette offre provient d’une plateforme partenaire de TieTalent. Cliquez sur « Postuler maintenant » pour soumettre votre candidature directement sur leur site.