Offres d'emploi
Trouvez des postes près de chez vous, sur site, hybrides ou à distance.- Emplois similaires à : IT Desktop Support Specialist
Director, Desktop Support
Raymond James Financial ServicesUnited StatesDirector Of Desktop SupportRaymond James is seeking a Director of Desktop Support to lead and evolve enterprise support services for a large, regulated, and geographically distributed workforce. This
Desktop Support Technician
LeidosUnited StatesDescription More About the Role: NGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the
Desktop Support Technician
NTT DATA Services, LLCSulligentReq ID: 370286 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organizatio
Desktop Support Technician
LeidosFallonDescription More About the Role:NGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the
Desktop Support Sr Analyst
NTT DATA Services, LLCPataskalaReq ID: 370551 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organizatio
Sales Support Specialist
AcutronicUnited StatesSales Support SpecialistAcutronic is looking for a Sales Support Specialist who will support the sales process by coordinating customer inquiries, preparing quotations, managing sales documentation, a
Sales Support Specialist
Chalfant Manufacturing CoUnited StatesSales Support SpecialistENTRY-LEVEL ROLE | HIGH GROWTH POTENTIAL | EXPERIENCE NOT REQUIRED This role is ideal for a recent college graduate or early-career professional who is eager to learn, open to
Behavioral Support Specialist
imagine the PossibilitiesStorm Lake**Please read the ENTIRE job posting before applying** **This is an entry-level position, and no prior experience is required. Training will be provided.** This role operates in a Home and Commun
Sales Support Specialist
SyscoUnited StatesJob TitleResponsible for providing support to the President of Greco Los Angeles as well as the Price Strategy team and the VPNA community. Helps to facilitate analysis and renewal of all expiring pro
Sales Support Specialist
Columbia Safety & SupplyUnited StatesSales Support SpecialistAs a Sales Support Specialist, you'll partner with clients and our internal team to support corporate accounts and ensure a seamless customer experience. You'll manage orders,
Sales Support Specialist
Aston CarterUnited StatesSales Support SpecialistThe Sales Support Specialist manages a high volume of customer orders and inquiries while providing accurate information and exceptional service. This role focuses on validatin
Sales Support Specialist
Chalfant ManufacturingUnited StatesSales Support SpecialistENTRY-LEVEL ROLE | HIGH GROWTH POTENTIAL | EXPERIENCE NOT REQUIRED This role is ideal for a recent college graduate or early-career professional who is eager to learn, open to
Sales Support Specialist
Southland IndustriesUnited StatesSales Support SpecialistBusiness Development & Sales Union City, CA Full-Time/Regular Position Summary This role is responsible for partnering with outside sales to create cost effective proposals for
Sales Support Specialist
Light & WonderUnited StatesSales Support SpecialistGrover Gaming, now proudly a part of Light & Wonder, is a leading force in the charitable gaming industry. Our mission is to deliver world-class electronic gaming solutions tha
Customer Support Specialist
Uline, Inc.HudsonCustomer Support SpecialistPay from $25 to $30 per hour with significant growth and earning potential!Minnesota Branch3325 Heiser St. Hudson, WI 54016Fast, friendly and customer focused. As a Uline Cu
Customer Support Specialist
Uline, Inc.KenoshaCustomer Support SpecialistPay from $27 to $32 per hour with significant growth and earning potential!Includes $2 Shift DifferentialKenosha Branch12355 Uline Way, Kenosha, WI 53144Fast, friendly and c
Behavioral Support Specialist
imagine the PossibilitiesCreston**Please read the ENTIRE job posting before applying** **Sign on Bonus Available - Paid out in 2 equal payments after completing 3 and 6 months of employment** This role operates in a Home and Co
Behavioral Support Specialist
imagine the PossibilitiesGuttenberg**Please read the ENTIRE job posting before applying** **Sign on Bonus Available - Paid out in 3 equal payments after completing 3, 6, and 9 months of employment** ** This is an entry-level posit
Sales Support Specialist
Wayne-Sanderson FarmsUnited StatesJob TitlePRIMARY FUNCTION: Primarily responsible for acting as the primary, day-to-day contact for assigned customer accounts. This role manages existing weekly business, day to day interaction with c
Sales Support Specialist
PanasonicUnited StatesSales CoordinatorResponsible for supporting the sales manager through coordination and administration of sales activity. Prepare sales shipping reports, open jobs, and coordinate with accounting. Orde
Sales Support Specialist
Manufacturing IncUnited StatesSales Support SpecialistPutnam, Connecticut, United States About the JobIf you have a passion for customer success and want to grow with a dynamic company that offers opportunities to reach your full
Sales Support Specialist
Aston CarterUnited StatesSales Support SpecialistThe Sales Support Specialist manages a high volume of customer orders and inquiries while providing accurate information and exceptional service. This role focuses on validatin
Sales Support Specialist
Precision CastpartsUnited StatesSales Support SpecialistThis is the job title and description for the Sales Support Specialist position. The content below focuses solely on the job title and its description, stripped of any extraneo
Sales Support Specialist
Super Micro ComputerUnited StatesSales Support SpecialistSupermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/Big Data, Hyperscale, HPC and Io
Technical Sales Support Specialist
ABBUnited StatesABB Job OpportunityAt ABB, we help industries run leaner and cleanerand every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together.
Director, Desktop Support
- United States
- United States
À propos
Raymond James is seeking a Director of Desktop Support to lead and evolve enterprise support services for a large, regulated, and geographically distributed workforce. This role is responsible for setting direction, ensuring consistent service delivery, and developing leadership capability across the desktop support organization. The ideal candidate brings strong people leadership, disciplined operational thinking, and the ability to clearly communicate service performance to senior leaders. Responsibilities: Own the enterprise desktop support and end user computing operating model, ensuring reliable, secure, and scalable services. Establish and evolve service standards, SLAs, KPIs, and governance frameworks aligned to Raymond James' client first culture. Translate business and employee experience needs into practical, measurable support solutions. Leadership and Team Development: Lead, coach, and develop Desktop Support Managers, setting clear expectations for accountability, performance, and people leadership. Build strong leadership capability across the organization through mentoring, feedback, and succession planning. Foster a culture of ownership, continuous improvement, and service excellence. Provide guidance for large, distributed second level desktop support teams. Operational Excellence: Drive service performance across productivity, quality, and customer experience metrics. Oversee escalations and lead response for high impact incidents, including executive communication and post incident review. Ensure consistent execution of onboarding and offboarding support, including device provisioning, access coordination, and documentation. Data, Reporting, and Communication: Provide clear, data driven updates to senior leadership on service performance, risks, trends, and improvement initiatives. Use metrics and analysis to inform decisions, prioritize investments, and guide continuous improvement efforts. Cross Functional Partnership: Partner closely with Infrastructure, Digital Workplace, Cybersecurity, Identity, HR, and other technology teams to align support services with platform roadmaps and security requirements. Ensure desktop support services meet regulatory, security, and audit expectations through strong controls and documentation. Technology and Environment: Microsoft Windows desktop operating systems. Microsoft 365 ecosystem including Exchange Online, Teams, and OneDrive. Modern desktop and device management platforms, including Microsoft Intune, MDM, and VDI solutions such as Citrix or VMware. IT service management platforms such as ServiceNow. Hybrid and distributed workforce within a regulated financial services environment. Required Experience: 5+ years of experience in end user computing or desktop support roles within large enterprise environments. 5 or more years leading people managers in distributed organizations. Proven success scaling support organizations and improving service performance. Strong judgment and the ability to lead through complex operational and incident scenarios. Executive presence and comfort communicating with senior leaders. Preferred: Experience in financial services or other regulated industries. Background driving service maturity, process standardization, and automation initiatives. Preferred Certifications: ITIL Foundation or higher. Microsoft or endpoint management certifications are a plus Key Leadership Competencies: Service Leadership: Holds teams accountable for reliable, client focused outcomes. People Development: Builds strong leaders and sustainable teams. Operational Discipline: Establishes clear processes and governance. Data Driven Thinking: Uses insight and metrics to guide action. Executive Communication: Communicates clearly, calmly, and confidently. Collaboration: Partners effectively across technology and business teams. Accountability: Owns outcomes and drives follow through Continuous Improvement: Advances service maturity while maintaining stability. Education: Bachelor's: Computer and Information Science, Bachelor's: Information Technology, High School (HS) (Required) Work Experience: General Experience - More than 15 years, Manager Experience - 10 to 15 years Certifications: Travel: Less than 25% Workstyle: Hybrid The total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions. This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave. Eligibility for benefits and specific offerings may vary based on position and employment status. To view more details of the benefits offered, visit Myrjbenefits.com. At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view. We expect our associates at all levels to: Grow professionally and inspire others to do the same Work with and through others to achieve desired outcomes Make prompt, pragmatic choices and act with the client in mind Take ownership and hold themselves and others accountable for delivering results that matter Contribute to the continuous evolution of the firm At Raymond James as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.
Compétences linguistiques
- English
Cette offre provient d’une plateforme partenaire de TieTalent. Cliquez sur « Postuler maintenant » pour soumettre votre candidature directement sur leur site.