S'INSCRIRE

Offres d'emploi

Trouvez des postes près de chez vous, sur site, hybrides ou à distance.
  • Emplois similaires à : Senior Analyst, Customer Success
XX
Senior Customer Success ManagerAmplemarket • Saint Paul, Illinois, United States
Postuler Maintenant
XX

Senior Customer Success Manager

Amplemarket
  • US
    Saint Paul, Illinois, United States
  • US
    Saint Paul, Illinois, United States
Postuler Maintenant

À propos

Overview
Amplemarket’s premise is that many B2B sales playbooks from five years ago no longer cut it. In today’s environment, sales teams need extensive information about prospects to decide when and how to reach out most effectively. Amplemarket is the all-in-one platform that enables this with an AI-powered sales platform that supports lead generation, hyper-personalized sequencing, omnichannel outreach, and smart actions. We are backed by Y Combinator and power sales teams at fast-growing companies like Deel, Moveworks, H1, and Vanta. We are looking for an experienced, motivated, and passionate Customer Success Manager to join our Customer Team at Amplemarket. At Amplemarket, we aim to set the highest standards in customer experience. We believe exceptional customer experience drives growth and retention, and turns customers into enthusiastic champions and advocates of our platform. Responsibilities
Own and manage a portfolio of customer accounts , fostering strong business relationships with external stakeholders at all levels Act as a trusted advisor , guiding customers through their journey with Amplemarket from onboarding to renewal, helping them achieve their business goals Lead the onboarding process
for new customers, ensuring a seamless transition from sales to customer success, including live product training sessions Track and report on key metrics , including customer satisfaction, NPS, retention rates, growth, and more Identify expansion opportunities
and manage upsell initiatives Proactively monitor account health
to identify risks early and mitigate churn Be the voice of the customer within Amplemarket , advocating for product improvements by collaborating with product, engineering, sales, and marketing teams Contribute to process improvements
by helping define and refine customer success workflows and best practices Qualifications
3+ years of experience
in customer success, account management, or a similar customer-facing role, preferably in a SaaS environment A customer-centric mindset
with a passion for delivering exceptional experiences and driving positive outcomes Exceptional relationship-building skills , capable of engaging with a range of stakeholders, from end-users to executive sponsors A proven track record in managing complex customer relationships , achieving renewals, driving expansions, and building customer advocacy Strong organizational skills
with the ability to manage and report on multiple accounts efficiently in a fast-paced environment Excellent written and verbal communication skills
— you will be the primary point of contact for your accounts and must communicate clearly and effectively Analytical skills
— you’ll forecast potential ARR changes and prepare data-driven QBRs for your customers Solid project management experience
to ensure smooth customer onboarding and ongoing success Commercial acumen
with the ability to identify, nurture, and close growth opportunities within your book of business Ability to thrive in a remote-first environment
and collaborate effectively with multiple internal teams Nice to have
Previous experience in sales Previous experience in marketing (Growth/Performance) Experience working in a high-growth startup environment Familiarity with remote-first work practices Knowledge of the outbound sales industry, trends and solutions in the market A little more about Amplemarket: We are a post-Series A start-up We are backed by YCombinator Fast growing startup with product market fit Annual Company Trip in a secret location and more! Amplemarket is committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, disability, or if you’re parenting the next generation of innovators, we firmly believe that what truly matters is how your skills, knowledge and personality fit our company. So bring your best professional version of yourself, and apply - we’d like to hear from you!
#J-18808-Ljbffr
  • Saint Paul, Illinois, United States

Compétences linguistiques

  • English
Avis aux utilisateurs

Cette offre provient d’une plateforme partenaire de TieTalent. Cliquez sur « Postuler maintenant » pour soumettre votre candidature directement sur leur site.