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Floor Supervisor Store 65 - Lawrence, KS
- Lawrence, Kansas, United States
- Lawrence, Kansas, United States
À propos
The Floor Supervisor will assist with managing overall store operations and assume primary responsibility for store operations in the absence of the General Manager and/or Assistant Managers. The Floor Supervisor will also assist in managing and directing staff to achieve company goals and objectives.
Essential Duties & Responsibilities:Customer Service
- Project a positive representation of Westlake Ace Hardware.
- Proactively assist customers in solving problems.
- Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
- Project a friendly, outgoing demeanor; work well with customers as well as associates.
- Ensure all calls and pages are answered promptly, courteously and effectively.
- Handle customer complaints. Work to resolve problems with the customer and have Westlake's best interest taken into consideration.
- Possess excellent product knowledge and knowledge of store layout and location of products.
Store Operations
- Ensure a positive, professional and safe work environment for all associates.
- Supervise the "general operations" of the entire store.
- Responsible for opening and closing the store.
- Assist with the implementation of Store Support Center programs.
- Help ensure successful Loss Prevention, Safety and Internal Audits.
- Work with General Manager, Assistant Manager-Operations and Assistant Manager-Merchandising on all aspects of running the store.
- Communicate any operational or managerial issues to the General Manager in a timely manner.
- Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas.
- Help ensure that weekly price changes and label updates are completed timely and accurately.
- Assist with all cashiering functions including training, maintenance, audits, and reports.
- Perform all other duties as assigned.
Inventory & Merchandising
- Help ensure forklift operations and receiving is completed in a safe and efficient way.
- Assist to ensure receiving; checking in and stocking of merchandise for the store is being done completely.
- Assist with maintenance of back stock levels.
- Assist to ensure that cycle counts and negative on hand reports are completed timely and accurately.
- Assist with merchandise resets throughout the store.
- Assist to ensure all signage is current in the store.
- Present a clean and orderly sales floor, including end caps and promotional and incremental merchandising.
Leadership
- Manage all aspects of store operations in the absence of the General Manager, Assistant Manager-Operations or Assistant Manager-Merchandising.
- Lead by example; be approachable by all associates and customers.
- Assist in training of all associates.
- Participate in store meetings.
- Communicate any merchandising, cost control or sales idea to the General Manager for follow up.
- Work with the General Manager, Assistant Manager-Operations, and Assistant Manager-Merchandising to prepare for advancement.
Other Essential Requirements
- Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others:
- SERVICE Amaze our customers, our associates and our communities by delivering on our helpful promise.
- PASSION Showing our love for the work we do, our customers, and our associates.
- RESPECT A humble appreciation that a diverse and inclusive workplace makes us a stronger and better company and that every person is unique and valued.
- INTEGRITY An authentic commitment to moral and ethical behavior.
- TEAMWORK Together we can achieve extraordinary things.
- EXCELLENCE A disciplined approach to achieve outstanding results through continuous improvement.
Minimum Skills, Requirements and Qualifications
- High School or GED equivalent.
- Previous retail management experience preferred. Hardware experience preferred.
- Standing, walking, lifting (up to 25lbs) and climbing.
Compensation Details
$14 - $18
Compétences linguistiques
- English
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