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Beverage Operations Assistant ManagerTreasure Island Resort & Casino • Farmington, New Mexico, United States
Postuler Maintenant
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Beverage Operations Assistant Manager

Treasure Island Resort & Casino
  • US
    Farmington, New Mexico, United States
  • US
    Farmington, New Mexico, United States
Postuler Maintenant

À propos

*Please note: A resume is required for this position.
Pay Rate: $66,560 starting salary
SUMMARY: To provide leadership to the Beverage Department staff and support to the Beverage Operations Manager in all areas of operations. Responsible for a high level of guest service.
ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Lead daily department operations with direct supervision of supervisors, bartenders, bar backs and casino wait staff
  • Communicate service goals and operational priorities in each pre-shift briefing to ensure consistent understanding and delivery of expectations
  • Support hiring, onboarding, scheduling, and continuous development of team members to ensure alignment with Treasure Island's service standards
  • Create, maintain, revise and provide direction regarding training manuals, policy/procedure manual, and job descriptions
  • Establish and uphold quality, service and cleanliness standards
  • Regularly review inventory levels, labor utilization, and ordering needs to meet demand while maintaining financial controls
  • Monitor and enforce compliance with policies, regulatory requirements, and responsible alcohol service practices (TIPS-certified), administering corrective actions as appropriate
  • Address guest questions, complaints or concerns in person and through GuestX
  • Resolve staff and guest issues effectively to sustain a positive, productive workplace and positive guest experience
  • Partner with the Beverage Operations Manager to analyze POS data and financial reports to control costs and improve performance
  • Cash handling and age-restricted beverage service

KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES
Knowledge and Certification
Required:
  • 3-years supervisory experience leading large teams in in high-volume, multi-outlet beverage operations
  • Strong working knowledge of beverage service standards, compliance requirements, and responsible alcohol service laws
  • Excellent communication, leadership, and problem-solving abilities that foster teamwork and accountability

Preferred:
  • Prior experience in a casino or resort environment with multi-bar operations
  • Familiarity with guest satisfaction metrics or loyalty tracking systems
  • Experience using data to evaluate service performance or financial outcomes
  • Previous experience with MS Excel, MS Word and computerized point of sale system

Skills
Required:
  • High attention to detail and accuracy in reporting and compliance tracking
  • Excellent organizational and multitasking skills in a fast-paced, high-volume setting
  • Clear written and verbal communication that supports team clarity and guest satisfaction
  • Strong problem-solving and decision-making under pressure
  • Effective leadership with the ability to motivate, coach, and develop diverse teams

Preferred:
  • Strong computer skills in Microsoft Office and Windows

Abilities
Required:
  • Perform efficiently and accurately in a fast-moving, high-volume hospitality environment.
  • Present a professional image and demonstrate strong interpersonal courtesy toward guests, team members, and management
  • Assist in managing budgets, labor planning, and operational expenses to achieve financial targets
  • Lead multiple projects and tasks independently, maintaining a calm, solution-oriented approach under pressure
  • Deliver clear and confident communication when interacting with teams and guests alike.
  • Ability to speak in a clear, concise and pleasant voice

REQUIRED TRAINING
  • Treasure Island WAVE guest service training
  • TIPS training and certification
  • Bloodborne Pathogens training
  • Serve Safe Certification
  • AGYLSIS Training
  • Effectively Handling Harassment training
  • Any position-related training as determined by department manager

PHYSICAL DEMANDS
  • Must be able to walk and / or stand and sit for long periods throughout the day
  • Must have a good sense of balance and be able to bend and kneel
  • Must be able to push, pull and grasp objects
  • Must have the ability to independently lift up to 25 pounds infrequently
  • Must be able to perform repetitive hand and wrist motions
  • Must have good eye hand coordination

WORKING ENVIRONMENT
  • Office, restaurant, gaming floor and convention center environment including flashing lights, frequent loud noises and cigarette smoke
  • Must be willing to work a flexible schedule including all shifts, weekends and holidays
  • Extensive computer use
  • Occasionally must deal with angry or hostile individuals
  • Occasionally overtime may be required
  • High volume direct public contact
  • Farmington, New Mexico, United States

Compétences linguistiques

  • English
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