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Outside Sales Consultant (Illinois)Rural King • Champaign, Illinois, United States
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Outside Sales Consultant (Illinois)

Rural King
  • US
    Champaign, Illinois, United States
  • US
    Champaign, Illinois, United States
Postuler Maintenant

À propos

Outside Sales Consultant

The purpose of the Outside Sales Consultant is to play a pivotal role in assisting customers with their agricultural and household needs. With a store knowledge of farm equipment, power equipment, tools, and home essentials, you will provide exceptional customer service and expert advice to ensure a positive shopping experience.

  • Provide excellent customer service by helping potential customers find power equipment products that match their specific applications and needs.
  • Engage the customer in meaningful conversations to understand their specific needs, preferences, and budget constraints by utilizing our customer engagement model.
  • Assist customers throughout the retail financing process and ensure all requirements are met prior to the release of the tractor.
  • Manage the ordering of many types of Power Equipment for store stock as well as customer special orders.
  • Assist with receiving, moving, and displaying power equipment products.
  • Follow the Outdoor Merchandising Guide to its entirety, to ensure that all products are set and maintained to company standards.
  • Conduct power equipment demonstrations when necessary.
  • Assist customers in locating items within the store and recommend suitable alternatives if a particular product is unavailable.
  • Actively listen to customer concerns, address any questions or issues promptly, and provide appropriate resolutions or escalate to the supervisor, if required.
  • Collect customer contact information for situations that require follow-up such as times we are out of a product but expecting it to arrive soon, customer order arrives, new product is received that they might be interested in.
  • Establish and maintain healthy, long-term relationships with customers to generate repeat business and referrals.
  • Provide expert advice and product knowledge to customers regarding a wide range of products such as power equipment, mowers, log splitters, UTVs, fencing, 3-point equipment, and trailers.
  • Demonstrate the features and benefits of the products, conduct product demonstrations, and explain technical specifications, as necessary.
  • Utilize upselling and cross-selling techniques to maximize sales and increase the average unit per transaction.
  • Promote exclusive offers and awareness of store loyalty program.
  • Process special orders, operate the POS register, and resolve return issues as needed.
  • Collaborate with team members to achieve sales targets, foster a cooperative work environment, and contribute to the overall success of the store.
  • Participate in training sessions and stay updated on product knowledge, sales techniques, and company policies and procedures.
  • Contribute to the visual merchandising efforts by zoning product displays, ensuring proper signage, and maintaining a clean and attractive sales floor during periods when not assisting customers.
  • Ability to work outdoors in elements such as Heat, Cold, Rain, Snow, Wind depending on your location.
  • Participate in cross-training for flexibility in various departments and responsibilities.
  • Actively participate in learning initiatives offered such as training programs, workshops, and webinars. Leverage these opportunities to acquire new knowledge, refine existing skills, and stay current on the latest developments.
  • Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively.
  • Demonstrate behaviors that exemplify Rural King's Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.
  • Perform other duties as assigned.
  • Champaign, Illinois, United States

Compétences linguistiques

  • English
Avis aux utilisateurs

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