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Senior Sales Operations Managerb.well Connected Health • Richmond, Virginia, United States
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Senior Sales Operations Manager

b.well Connected Health
  • US
    Richmond, Virginia, United States
  • US
    Richmond, Virginia, United States
Postuler Maintenant

À propos

Position Overview b.well is seeking a Senior Sales Operations Manager to serve as the operational backbone of our commercialization efforts. This is a highly cross‑functional, individual contributor role for someone who thrives on building infrastructure from the ground up—establishing strategy, defining benchmarks, and driving execution across the entire sales cycle. You will be the go‑to expert on sales operations and revenue systems, serving as the critical liaison between sales, marketing, and partner teams. This role requires someone who can design scalable CRM architecture, build multi‑touch attribution models, create automated workflows, troubleshoot tech stack integrations, and drive continuous process improvements—all while maintaining data integrity and providing leadership with accurate revenue forecasting. This role is open to fully remote work.
What You'll Do: CRM Architecture & System Design
Design and maintain a scalable HubSpot data model (properties, associations, custom objects, and record types) that prevents "data debt"
Build and optimize Sales Hub (Professional or Enterprise) configurations, including advanced sequences and programmable automation
Audit current sales funnel to identify friction points and automate manual tasks to increase "selling time"
Manage deal stage pipeline to provide leadership with 90% accurate revenue projections
Design lead scoring and routing logic (territories, round‑robin) to ensure no lead goes cold
Integration & Tech Stack Management
Connect HubSpot with the rest of the tech stack (e.g., ZoomInfo, Slack, PandaDoc, or ERP systems) via native integrations or tools like Zapier/Make
Ensure marketing resources and automation tools integrate seamlessly into sales CRM
Maintain data integrity across systems, ensuring customers/prospects are not "touched" by marketing, partner, and sales in ways that conflict
Revenue Analytics & Reporting
Build multi‑touch attribution models and custom report builder dashboards to track pipeline velocity, LTV, and CAC
Track lead conversion rates and funnel analytics across all channels
Track deals sourced by specific partners with proper attribution
Build and maintain dashboards that show leadership exactly which channels are the most profitable
Define SLAs and performance benchmarks across the end‑to‑end sales cycle and present recommendations to senior leadership
Cross‑Functional Collaboration & Process Design
Work with Marketing to define what a "qualified" lead looks like and build the logic in the CRM to ensure leads from webinars or ads go to the right rep instantly
Create unified workflows so that all leads (whether partner or marketing sourced) follow the same rigorous path
Collaborate across the commercialization team to ensure process alignment and operational excellence
Build the playbooks, snippets, and templates that ensure the sales team actually uses the tools provided
What You Bring: Required Qualifications
5+ years of Sales Operations or Revenue Operations experience, with a demonstrated track record of successfully scaling commercialization operations within a growing business
Proven ability to proactively build operational infrastructure—establishing strategy, defining benchmarks, and driving execution—not simply maintaining existing systems
HubSpot Power User with mastery of Sales Hub (Professional or Enterprise), including:
Custom objects and advanced sequences
Programmable automation
CRM architecture and scalable data modeling
Integration management with third‑party tools
Strong analytical and problem‑solving skills with ability to:
Translate data into actionable insights and recommendations
Build multi‑touch attribution models
Create custom dashboards and revenue reporting
Identify and resolve process friction points
Proven experience as a cross‑functional liaison with ability to:
Build relationships across the organization
Bridge communication between sales, marketing, and partner teams
Manage competing priorities across multiple departments
Ensure alignment on data integrity and process design
Self‑starter mentality with:
High accountability and sense of urgency
Ability to work independently in a fast‑paced, dynamic startup environment
Comfort with ambiguity and rapid change
Excellent communication skills (written and verbal) with strong interpersonal skills
Preferred Qualifications
Experience in healthcare or the digital health industry
Experience defining and implementing SLAs and performance benchmarks
Background in sales enablement and building tools that drive adoption
Experience with lead management systems and territory design
Familiarity with revenue forecasting methodologies
Some Key Details
This position will report to the SVP of Sales but will collaborate across the commercialization team
This position requires a background check and adherence to b.well's Code of Conduct and applicable policies
The target salary range for this position is $135,000 - $155,000 and is part of a competitive total rewards package including stock options, benefits, and incentive pay for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.
Data shows that women, people of color, and other underrepresented groups may be less likely to apply for jobs unless they believe they are a perfect match. But b.well holds diversity amongst its key values, and we have a strong commitment to building our workforce and products through that lens.
You don't have to check every box in this job description to be a great fit for the role! If you're excited about this position and the prospect of working for b.well, please apply. If it turns out this role isn't for you, there may be other openings that could align with your experience and expertise!
We are committed to an inclusive and diverse b.well. We are an equal opportunity employer. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran, genetic information, marital status or any other legally protected status.
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  • Richmond, Virginia, United States

Compétences linguistiques

  • English
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