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Inbound Call Handler
- Wallsend, England, United Kingdom
- Wallsend, England, United Kingdom
À propos
* You will only be working Monday to Friday, and from the hours of 09:00 – 19:00. Though only 8-hour shifts.
* You will also be required to work every other Saturday, from 09:00 – 13:00.
* A permanent contract from day one. Working with a friendly customer base.
* Superb team culture – everyone is very friendly, warm, and welcoming. An excellent training programme for the first 4 weeks.
* Option for hybrid working, following successful completion of probation/training period.
* Newcastle based offices.
* Car Parking facilities onsite.
* 25 days holidays + bank holidays increasing to 28 after 5 years
* Cycle to work scheme
* Free Flu Jabs around flu season for those that wish to have them
* Metro pass season ticket loan
* EAP – Employee Assistance Programme
* Company Pension Scheme A very secure, very well-established employer, with long term career progression.
Your New Career Opportunity:
MTrec Commercial is proudly representing our incredibly prestigious award-winning Newcastle based client with their plans for growth and expansion, for their state-of-the-art Customer Service operation.
They are now looking to recruit a permanent Customer Service Advisor as soon as possible to join their highly trained team and to work in an unbelievable office environment.
If you have a background in customer services and you can provide a great customer experience, please apply for an immediate response. You must be IT literate, experienced in dealing with customers in a professional manner and be able to also respond to customer service calls and emails.
You will be joining a truly expanding and dynamic company, a superb team-based culture, and huge opportunities to progress and advance your career. The company are looking for committed and hard-working customer service orientated individuals who are looking for a long-term permanent job opportunity.
The job you will be doing:
* Managing inbound telephone calls from clients and prospective clients. Offering appropriate quotations to customers using relevant procedures and systems. Relaying this information to the client in a durable and understandable medium.
* Responding to customer emails. Assisting with technical queries.
* Competent/compliant knowledge of all products and services offered to both commercial and retail customers ensuring all sales/files are processed in a compliant manner.
* First line response to incoming calls. Accurately and speedily set up new claims
* Accurate recording allowing speedy closure and optimum settlement in accordance with targets and statutory limits.
* Professional handling of calls to ascertain liability and move forward in a positive manner.
* Record all relevant information to reduce potential costs and identify indemnity concerns.
* Makes outbound calls when appropriate
* Applies relevant notes to claims so that the next handler is fully aware of salient points of claim.
* Accurately setting up of new claims with all preliminary tasks completed.. Proactively manages third party captures. Communicates with brokers where necessary.
About you:
* Experience within a customer service type background – ideally, we are looking for someone who has worked in an office-based setting and received inbound calls. This could be from any office type environment; the business sector is completely open.
* An essential requirement is being able to demonstrate good longevity and tenure in your job roles.
* Confident telephone manner and to be able to present to your customers in a clear and concise manner. Strong spoken and written communication skills.
* You must be IT iterate and be able to provide a customer service response via emails where required.
* Key qualities to possess for the role are a positive, friendly and customer orientated attitude
* High attention to detail. Strong time management and organisational skills A pro-active attitude with a self-starter attitude
* You will be looking for a long-term career move
Compétences linguistiques
- English
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