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IT Service Design Lead
LeidosUnited States
Description Leidos was awarded the U.S. Air Force Cloud One Architecture and Common Shared Services (ACSS) contract and currently has an opening for anIT Service Design Lead. This position focuses on
Sales & Service Lead - Miami Design District
Alo YogaUnited StatesSales & Service Lead - Miami Design DistrictMiami, FL Why Join ALO? Mindful movement. It's at the core of why we do what we do at ALOit's our calling. Because mindful movement in the studio leads to b
U.S. Based Contact Center Service Design Lead
Delta DefenseUnited StatesJob Category: Contact CenterRequisition Number: USBAS001964DescriptionContact Center Service Design LeadJoin an award-winning, mission-driven team at Delta Defense - one of Newsweek's Top 100 America'
Service Design Architect
iDPPNewbury
Senior Service Designer (Telco)All potential candidates should read through the following details of this job with care before making an application. Up to £500 per day outside IR35 Newbury - Hybrid w
Vice President Service Design
TwinThreadLondonChampion cutting-edge service design to shape customer experiences and influence strategic initiatives in a leading financial institution. Lead cross-functional teams to deliver excellence in service
Design Lead
Major Building & SuperstructureTottenhamAbout the Opportunity As part of our continued growth in the UK, we are currently supporting the delivery of a major building and regeneration project in North London . This scheme reflects the scale
Design Lead
Major Building and InfrastructureLondonAbout the Opportunity As part of our continued growth in the UK, we are currently supporting the delivery of a major building and regeneration project in North London . This scheme reflects the scale
Design Lead
Neptune (Europe) LtdNewcastle upon TyneAt Neptune, our spaces are designed to bring beauty, comfort and a sense of home to everyday living. From timeless furniture pieces to thoughtful design advice, we're here to help our customers create
Design Lead
Neptune (Europe) LtdHounslowAt Neptune, our spaces are designed to bring beauty, comfort and a sense of home to everyday living. From timeless furniture pieces to thoughtful design advice, we're here to help our customers create
Design Lead
Neptune (Europe) LtdNewcastle upon TyneAt Neptune, our spaces are designed to bring beauty, comfort and a sense of home to everyday living. From timeless furniture pieces to thoughtful design advice, we're here to help our customers create
Design Lead
Neptune (Europe)Newcastle upon TyneAt Neptune, our spaces are designed to bring beauty, comfort and a sense of home to everyday living. From timeless furniture pieces to thoughtful design advice, we're here to help our customers create
Architectural Design Lead, Integrated Design Solutions
AmazonUnited StatesAmazon's Integrated Design Solutions (IDS) team seeks an Architectural Design Manager to lead composite design delivery across fulfillment operations. This role drives spatial coordination of building
System Design Lead
StellantisAuburn HillsThe Technical Team Leader is responsible for managing a cross functional team focused on the definition and development of next generation propulsion systems. They will be accountable for the technic
Lead Design Researcher
CiscoUnited StatesThe application window is expected to close on: 06/05/2026 Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received .Note: Preference will be
Construction Design Lead
Sargent ElectricUnited StatesSargent Electric Company (www.sargentelectric.com) – Consistently named one of the Top Fastest Growing Companies by the Pittsburgh Business Times. Established in 1907, Sargent Electric Company has sin
Showroom Design Consultant / Customer Service
Florida Tile, Inc.United StatesShowroom Design Consultant/Customer Service RepresentativeFlorida Tile, a leading tile manufacturer and distributor in the nation, has an opening for a Showroom Design Consultant/Customer Service Repr
Design & TOM Lead
BDO LLPLondonDesign & TOM Lead - LondonJob description We are recruiting for a Design & TOM Lead to join our client, a technology company. We are offering an initial 12 month contract, with the option of permane
Mechanical Design Lead
HCLTechUnited StatesHCLTech is looking for a highly talented and self- motivated Mechanical Design Lead / Manager to join it in advancing the technological world through innovation and creativity. Job Title:Mechanical De
Stream Design Lead
IPS-Integrated Project Services, LLCUnited StatesJob Description6+ years of relevant civil or environmental engineering experience Bachelor of Science or Master of Science in Civil Engineering or a related engineering field Professional Engineering
Lead Design Engineer
Hays EngineeringHuntingdonHuntingdon-Hybrid workingSalary - Circa £70k plus car allowanceMonday - Friday daysYour new role:You will be joining a well-known UK water and wastewater treatment and manufacturing business who, thro
Design Integration Lead
BAM UK & Ireland Enabling Services LimitedLondonWe are now recruiting for a Slab trackcivils Design Integration Lead to join the HS2 Track infrastructure project at the initial design phase, which will run concurrently with the completion of main w
Product Design Lead
MBDA UKBristolAre you looking for an opportunity to develop and diversify your skills while working on a flagship program?Salary: Up to £57,000 depending on experienceDynamic working: 4 days per week on-site due to
Design Integration Lead
BAM UK & IrelandLondonWe are now recruiting for a Slab trackcivils Design Integration Lead to join the HS2 Track infrastructure project at the initial design phase, which will run concurrently with the completion of main w
Lead Design Engineer
Hays EngineeringHuntingdonHuntingdon-Hybrid workingSalary - Circa £70k plus car allowanceMonday - Friday daysYour new role:You will be joining a well-known UK water and wastewater treatment and manufacturing business who, thro
Director & Lead Product Designer — Design Systems & UX
Genworth Financial, Inc.United StatesGenworth Financial, Inc. seeks a Director, Lead Product Designer at CareScout to design and maintain a robust design system. You will collaborate across teams to enhance the user experience of digital
À propos
IT Service Design Lead
. This position focuses on adoption of customer-focused service management and will coordinate across multiple areas of the program including cloud engineering, operations and maintenance, and customer support. This is an exciting opportunity to use your experience to modernize a leading, global-scale multi-cloud environment in support of a critical mission, supporting USAF system resiliency, security, and cost effectiveness.
Location: This position will be hybrid remote. Candidates will be required to travel to / work onsite as needed. The ideal candidate is located near Hanscom AFB (Boston, MA) or Huntsville, AL.
The selected IT Service Design Lead will orchestrate the end-to-end design and optimization of our technology services. You will act as a strategic leader, bridging the gap between user needs, operational capabilities, and business strategy. In this role, you will define how our constituents interact with our digital and physical services, ensuring they are intuitive, accessible, and scalable. You will move beyond single-project delivery to take accountability for the strategic direction of complex, high-impact services.
Primary Responsibilities Include: Strategic Design & Vision: Collaborate with and provide subject-matter expertise on service design to the Government and Cloud One Service Design Team, advising and helping implement on the long-term vision, strategy, and roadmap for major IT services, aligning them with organizational goals and user-centered design principles.
End-to-End Service Ecosystems: Map complex user journeys, create service blueprints, ecosystem maps, and experience models to improve end-to-end experiences across digital and in-person touchpoints.
Research-Driven Insights: Guide human-centered research activities (interviews, surveys, usability testing) and synthesize qualitative/quantitative data to iterate and refine services.
Cross-functional Leadership: Partner with Product Managers, Engineers, UX/UI Designers, and operational teams to implement service design solutions, facilitating workshops and co-creation sessions.
Performance & Metrics: Establish Key Performance Indicators (KPIs) and metrics to measure the effectiveness and impact of service design initiatives.
Systemic Problem Solver: Propose high-impact service design approaches to solve complex operational, technological, or policy-related challenges.
Basic Qualifications: Requires a Bachelors degree and 12+ years of prior relevant experience or Masters with 10+ years of prior relevant experience.
Experience and Leadership with IT Service Design, ITSM, IT Service Management.
Must have an active Secret clearance.
US citizenship required.
Excellent customer service skills, with experience working in a customer-facing position.
Excellent verbal and written communications skills.
Certifications: IAT Level II (Information Assurance Technical Level 2) requiring certifications like CompTIA Security+ CE or CCNA Security.
One or more cloud certifications for example AWS Certified Solutions Architect or similar level certification.
Preferred Qualifications: Experience with USAF Cloud One or Platform 1.
Experience with Service Design management technologies such as ServiceNow.
C1NACSS If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares. Original Posting: May 14, 2026
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. Pay Range: Pay Range $131,300.00 - $237,350.00
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. About Leidos Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com. Pay and Benefits Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits. Securing Your Data Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com. If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws. #Remote Required
Preferred
Job Industries
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Compétences linguistiques
- English
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