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Applications Support Analyst (Tier 2)Cyberlinx-Solutions-LLC • Leonardtown, Maryland, United States
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Applications Support Analyst (Tier 2)

Cyberlinx-Solutions-LLC
  • US
    Leonardtown, Maryland, United States
  • US
    Leonardtown, Maryland, United States
Postuler Maintenant

À propos

Applications Support Analyst (Tier 2) Provide advanced support for enterprise applications, troubleshooting issues, and ensure smooth day-to-day operation of business critical systems. This role serves as a second level escalation point and works closely with end users, IT teams, and vendors to maintain application reliability and performance.
Key Responsibilities
Provide Tier 2 support for enterprise applications, addressing user issues, errors, and system incidents
Troubleshoot application functionality, workflows, integrations, and data issues
Collaborate with development, infrastructure, and vendor teams to resolve complex issues
Install, configure, and maintain application updates, patches, and releases
Monitor application performance, logs, and error reporting systems
Maintain documentation of incidents, configurations, and troubleshooting procedures
Participate in testing, validation, and deployment of new features or updates
Support business process analysis and recommend system improvements
Assist in training end users and providing knowledge resources
ERP/municipal software experience
Qualifications
2–5 years of experience in application support or enterprise systems administration
Bachelor's degree in Computer Science or Management Information Systems (MIS)
Strong troubleshooting skills for web-based, desktop, or client-server applications
Familiarity with databases, SQL queries, and reporting tools
Experience with ITSM ticketing systems (e.g., ServiceNow, Jira, Cherwell)
Vendor coordination
Data migration & troubleshooting
Preferred
Experience supporting ERP, CRM, or other enterprise business applications
Knowledge of integration platforms and APIs
Certifications such as ITIL Foundation, Application Support, or vendor-specific certifications
Familiarity with cloud-hosted applications and SaaS platforms
Location St. Mary's County, Leonardtown
Employment Type Full-Time
Classification Non-Exempt
EEO Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
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  • Leonardtown, Maryland, United States

Compétences linguistiques

  • English
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