Senior Client Manager

As a Senior Client Manager, you will play a key role in developing and managing strong, long-term relationships with clients and broker partners across a global portfolio. You will take a proactive and consultative approach, helping clients navigate complex healthcare solutions and delivering value through tailored strategies that support both cost control and improved health outcomes. Managing a portfolio of large, multinational clients, you will lead renewal activity, identify opportunities for growth within existing accounts, and help expand adoption of products and services. You will use data and insights to guide conversations, address challenges, and enhance client experience, while collaborating cross-functionally to resolve complex issues and continuously improve service delivery. This role offers a high level of autonomy, allowing you to apply your expertise, judgement, and commercial acumen to shape best practices and influence client management strategies. In addition, you will provide guidance and support to colleagues, contributing to a collaborative and high-performing team environment. This position is eligible for incentive-based compensation aligned to performance.

You'll Be Responsible For:

• Act as the primary point of contact for clients and broker/consultant partners, ensuring a high-quality, responsive service experience
• Build strong, trusted relationships through ongoing, proactive communication and tailored recommendations
• Manage a portfolio of large corporate accounts, including a mix of funding arrangements
• Lead annual renewal cycles, delivering against key metrics such as client retention, growth, and pricing outcomes
• Work closely with internal stakeholders to resolve complex client needs and deliver integrated solutions
• Identify opportunities to enhance client outcomes through product development, process improvements, or new service offerings Support business growth by introducing and expanding relevant products and services across the portfolio
• Communicate updates and changes clearly to clients, including regulatory or process developments
• Manage and resolve complex escalations across areas such as eligibility, billing, and service delivery
• Maintain accurate records and insights using internal systems, including Salesforce
• Provide guidance and support to colleagues, contributing to knowledge sharing and team development

What You'll Bring to the Role:

• Proven experience within account management, client services, sales, or a similar client-facing role
• Strong knowledge of healthcare products/services or a comparable regulated or service-led industry
• Experience managing complex client relationships and delivering consultative solutions
• Excellent communication and presentation skills, with the ability to engage a variety of stakeholders
• Confident in leading productive client meetings and influencing decision-making
• Strong problem-solving skills, with the ability to think creatively and deliver practical solutions
• Commercial awareness with the ability to balance client needs and business objectives
• High level of emotional intelligence, including empathy, adaptability, and active listening
• Strong negotiation and relationship management skills
• Comfortable working with data and using insights to inform decision-making
• Proficiency in tools such as Microsoft Office and CRM systems (e.g., Salesforce)
• Experience working in an international or multi-market environment is advantageous
• Additional language skills are a plus, though not required

Why You'll Love Working Here

• Competitive salary
• Multicultural and hybrid working environment
• Private Medical Insurance
• Employee Wellbeing Benefits
• Educational Development Program