Shift Manager

Guided by our vision to be the world's favorite seafood restaurant, we empower our people to bring this to life every day through our shared PIRATE values:

P eople First: We prioritize our people, both our crew members and our guestsby fostering a supportive environment where everyone is valued, respected, and empowered.

I ntegrity: We uphold the highest standards of honesty and transparency in all we do, ensuring that every action reflects our commitment to integrity.

R ecognition: We celebrate and acknowledge the hard work and achievements of our crew, recognizing that their contributions are key to our success.

A ccountability: We take ownership of our actions and decisions, ensuring that we are responsible and reliable in delivering on our commitments.

T eamwork: We believe in the power of collaboration, working together as a team to achieve our goals and deliver the best experiences for our guests.

E xcellence: We strive for excellence in everything we do, consistently aiming to exceed expectations and deliver the highest quality in our products and services.

We're looking for a motivated Shift Manager to lead our team and get outstanding guest experience!

Key Responsibilities:

• Guarantees 100% satisfaction for every LJS guest.
• Resolves customer concerns promptly using BAM! to ensure they leave happy and satisfied.
• Inspires and motivates crew members and restaurant management to exceed performance expectations.
• Leads the team in collecting and acting upon Voice of the Customer (VOC) feedback.
• Ensures optimal staffing levels to consistently meet guest service needs.
• Fosters a culture of teamwork, respect, and accountability among all crew members and management.
• Commits to delivering positive engagement during every guest interaction.
• Ensures all ingredients and menu items are properly stored, handled, prepared, and presented with the highest standards of food safety, accuracy, and quality.
• Drives profitability by effectively managing product projections and minimizing waste.
• Delivers a "come-back quality" experience through outstanding service and flavor.
• Maintains a clean, safe, and welcoming environment for both guests and team members.
• Embraces a "clean as you go" approach, ensuring all interior and exterior areas, furnishings, and equipment remain spotless and in excellent condition.
• Creates an inviting atmosphere that encourages repeat visits.
• Provides ongoing motivation and support, setting clear team goals and identifying opportunities for training and skill enhancement.
• Serves as a resource for crew members, addressing questions, resolving concerns, and ensuring adherence to quality and operational guidelines.
• Communicates sales goals, deadlines, and expectations effectively to the team.
• Gains expertise in sales forecasting, scheduling, inventory management, and performance reporting.
• Ensure compliance with cash control, security, safety, and food quality standards.
• Performs additional duties as assigned by restaurant management.

Role Requirements:

• Must be 18 years of age or older
• High School Diploma or Equivalent
• Minimum of 3 months' experience performing as a team member
• Must have reliable transportation and the ability to work rotating shifts
• Completed Shift Manager Training
• Take absolute pride in everything you do
• Value customer service and hold the ability to positively impact our guests' experience
• Work well in a fast-paced environment
• Practice high quality food and cleanliness standards
• Bring an upbeat energy and positive attitude to the team
• Has a commitment to timeliness and a sense of urgency
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, and training materials
• Ability to add, subtract, multiple, and divide in all units of measure, using whole numbers, common fractions, and decimals computing rate, ratio, and percent

Physical Demands:

While performing the duties of this role, the employee is regularly required to:

• Regularly required to stand and walk; talk and hear to communicate with employees; and taste/smell.
• Frequently required to handle, feel and reach with hands and arms.
• Occasionally required to sit, climb, or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required for this role include peripheral vision and the ability to adjust focus.
• Occasionally exposed to cooking fumes. The noise level in the work environment is usually moderate.
• Ability to meet deadlines and adapt to changing priorities.
• Intermittent travel may be required for training, regional support, etc.

Join us and be part of a team that creates a welcoming atmosphere and a "bell-ringing" experience!

* Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

• Paid time off
• Flexible schedule
• Referral program
• Paid training
• Employee discount