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Desktop Support AnalystDCM Services • Columbia, South Carolina, United States
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Desktop Support Analyst

DCM Services
  • US
    Columbia, South Carolina, United States
  • US
    Columbia, South Carolina, United States
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À propos

Role Overview The Desktop Support Analyst is a key member of our IT Infrastructure team, responsible for delivering responsive, high-quality end-user support across hardware, software, and technology systems. What You Will Do Endpoint Deployment & Lifecycle Management Break/Fix & Remote Support Patch Management & Application Deployment Identity & Access Management Mobile Device Management Printer & Peripheral Management Ticketing & Queue Management Security & Compliance Documentation & Knowledge Sharing Continuous Improvement Why It Might Be a Fit 2+ years of experience in desktop support, helpdesk, or IT support in a professional environment, Hands‑on experience with Windows 10/11 endpoint management, configuration, and troubleshooting, Excellent verbal and written communication skills, Strong customer service orientation. Requirements 2+ years of experience in desktop support, helpdesk, or IT support in a professional environment Hands‑on experience with Windows 10/11 endpoint management, configuration, and troubleshooting Working knowledge of Active Directory, Group Policy, Exchange (on‑prem and online), and Microsoft 365 administration Experience with MDM platforms such as Microsoft Intune Familiarity with patch management tools (WSUS, PDQ Deploy) and software deployment best practices Experience with remote support tools such as TeamViewer or equivalent Exposure to ITSM/ticketing platforms; ServiceNow experience preferred Familiarity with endpoint security tools; CrowdStrike experience a plus Excellent verbal and written communication skills, with the ability to explain technical concepts to non‑technical users Strong customer service orientation with a patient, professional, solution‑focused approach Highly organized with strong attention to detail; able to manage multiple priorities in a fast‑paced environment Self‑motivated, accountable, and a collaborative team player Benefits Bonus Eligible
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  • Columbia, South Carolina, United States

Compétences linguistiques

  • English
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