Director, Quality Assurance

PANTHERx is the nation's largest rare disease pharmacy, and we put the patient experience at the top of everything that we do. If you are looking for a career in the healthcare field that embraces authentic dedication to patient care, you don't need to look beyond PANTHERx. In every line of service, in every position and area of expertise, PANTHERx associates are driven to provide the highest quality outcomes for our patients.

We are seeking team members who are inspired and compassionate problem solvers; produce high quality work; thrive in the excitement of the ever-challenging environment of modern medicine; and are committed to achieving superior health outcomes for people living with rare and devastating diseases.

At PANTHERx, we know our employees are the driving force in what we do. We cultivate talent and encourage growth within PANTHERx so that our associates can continue to explore their interests and expand their careers. Guided by our mission to provide uncompromising quality every day, we continue our strategic growth to further reach those affected by rare diseases.

Join the PANTHERx team, and define your own RxARE future in healthcare!

Location: Pittsburgh, PA (Hybrid)

Classification: Exempt

Status: Full-Time

Reports to: Head of Information Technology

Purpose

The Director, Quality Assurance owns the enterprise QA function and is chartered to install the rigor that comes with an ASTQB-aligned methodology, develop the team, and make quality measurable and visible to the organization. Quality assurance at PANTHERx must span two distinct disciplines: software delivery validation and data pipeline integrity. The Director will consolidate and mature both surfaces under a unified QA framework, embedding quality upstream into requirements and acceptance criteria rather than treating it as a final gate before release. This role is a close peer to the Director, Informatics, with a shared dependency: Informatics defines acceptance criteria; QA executes against them.

Enterprise QA Strategy & Standards

• Defines and owns the enterprise QA framework, methodology, and standards, aligned to ASTQB principles.
• Establishes a unified testing methodology spanning software delivery, data engineering pipelines, and analytics outputs.
• Drives adoption of structured acceptance criteria upstream, in partnership with the Director, Informatics.
• Creates a quality maturity model and roadmap with measurable milestones

Software Delivery QA

• Owns test strategy, test planning, and test execution standards for software delivery, including in-house applications, APIs, SMS/mobile, and portals.
• Formalizes test case documentation, regression suites, and defect management processes.
• Defines defect severity classifications, escalation thresholds, and root cause review cadence.

Data Quality & Pipeline Validation

• Matures the Data QA function from basic scripting to structured test plans, formal test cases, and regression coverage.
• Partners with Data & Analytics leadership to embed validation checkpoints at ingestion, transformation, and delivery layers.
• Aligns data quality testing to the Data Governance standards, ensuring QA operationalizes the quality dimensions Governance defines (completeness, accuracy, timeliness, consistency, uniqueness).

Tooling, Automation & Metrics

• Drives automation strategy targeting regression and pipeline validation as primary surfaces; sets regression automation coverage targets.
• Establishes quality metrics dashboards: defect rates, escape rates, test coverage, and cycle time, reported to IT leadership.

• 10+ years of progressive QA experience, including at least 3 years at a director or equivalent level.
• Demonstrated experience maturing informal or under-structured QA teams, installing methodology where it did not previously exist.
• Deep familiarity with ASTQB frameworks: test planning, test case design, defect lifecycle, and regression strategy.
• Hands-on experience with QA in both software delivery and data/analytics environments.
• Proven ability to lead through influence, building adoption across peer functions rather than relying solely on top-down authority within QA.
• Strong communication skills; able to translate QA metrics and risk into language meaningful to non-technical executives.

• Healthcare, specialty pharmacy, or regulated industry experience, with exposure to clinical or operational data environments.
• ISTQB/ASTQB certification (Foundation, Advanced, or Expert level).
• Familiarity with data quality frameworks (DAMA, TDQM) and data governance integration.
• Experience with test automation frameworks (Selenium, Playwright, pytest, dbt tests, Great Expectations).
• Exposure to cloud-based data platforms (Azure, AWS, GCP) and modern data stack environments.
• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent experience.

Work Environment

This position works in a home office and professional office environment. When in-office this role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines, and communications via MS Teams.

Physical Demands

While performing the duties of this job, the employee is regularly required to sit, see, talk or hear. The employee frequently is required to stand; walk; use hands and fingers to handle or feel; and reach with hands and arms. Visual acuity is necessary for tasks such as reading and working with various forms of data on a screen. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Benefits:

Hybrid, remote and flexible on-site work schedules are available, based on the position. PANTHERx Rare Pharmacy also affords an excellent benefit package, including but not limited to medical, dental, vision, health savings and flexible spending accounts, 401K with employer matching, employer-paid life insurance and short/long term disability coverage, and an Employee Assistance Program! Generous paid time off is also available to all full-time employees, as well as limited paid time off for part-time employees. Of course we offer paid holidays too!

Equal Opportunity:

PANTHERx Rare Pharmacy is an equal opportunity employer, and does not discriminate in recruiting, hiring, promotions or any term or condition of employment based on race, age, religion, gender, ethnicity, sexual orientation, gender identity, disability, protected veteran's status, or any other characteristic protected by federal, state or local laws.