Network Engineer I - OSC (2nd Shift)QTS Data Centers • Suwanee, Georgia, United States
Network Engineer I - OSC (2nd Shift)
QTS Data Centers
- Suwanee, Georgia, United States
- Suwanee, Georgia, United States
À propos
This position is part of the Operations Service Center, a 24x7x365 organization, and requires shift work (2nd Shift: 4p-1a, with one weekend day per week). Example schedules include Sunday-Thursday or Tuesday-Saturday.
Responsibilities
Be a part of a 24x7x365 Operations Service Center and be flexible in availability as needed
Develop and maintain thorough knowledge of the assigned task(s), functional area(s) or project(s)
Manage assigned tickets to ensure SLA compliance and customer satisfaction
Deliver customer-focused support through phone calls and ticket-based communications
Troubleshoot network port, HSRP and OSPF configuration issues
Conduct firewall rule changes and understand prefix and access lists
Read and comprehend traceroutes
Monitor alerts on alert board and conduct basic troubleshooting
Create A, C, and MX records using basic knowledge of DNS
Maintain/troubleshoot VPNs and ability to check Phase 1 and Phase 2
Triage and elevate tickets according to QTS policy
Oversee new and existing equipment, hardware, and software upgrades
Administer all network equipment – switches, routers, firewalls, and associated software
Basic Qualifications
BS degree in Computer Science, Management Information Systems, Engineering, or other related field or equivalent professional experience
Three or more years of progressive IT engineering experience
Proficiency in configuring and troubleshooting Cisco routers and switches
Familiarity with data center networking concepts, including VLANs, BGP, OSPF, and MPLS
Knowledge of network monitoring tools and protocols (SNMP, NetFlow, etc.)
Strong analytical and problem-solving skills
Excellent communication and teamwork abilities
Solid understanding of security and network/distributed computing concepts
General experience with DDOS and traffic mitigation techniques
Working knowledge of networking technologies, concepts, and industry trends
Proficient in analysis, troubleshooting, problem solving, testing, re-creating, and resolution
Knowledge of current networking technologies, including Cisco, Juniper, or similar network hardware
Familiarity with network monitoring and analysis tools
US Citizenship required by law due to federal customer contracts
Preferred Qualifications
Two or more years of experience with a service provider, preferably in a Data Center environment
Experience working in a NOC environment
Related technology certifications (CCNA/CCNP, JNCIA, Network+, Security+)
Familiarity with NSX virtual networking
Knowledge of Juniper network devices with ability to navigate Junos
Knowledge of ITIL
Familiarity with ServiceNow
Working knowledge of BGP and OSPF
Proficient with IP subnetting
Knowledge, Skills, and Abilities
Ability to communicate effectively with clients, vendors, and colleagues
Orderly documentation, time management, and planning skills
Excellent written and oral communication, problem solving, and process management skills
Ability to work well within a team environment in a matrixed organization
Strong customer relations skills
Ability to learn and apply new technology and methodologies in a distributed environment
Total Rewards This role is also eligible for a competitive benefits package that includes:
Medical, dental, vision, life, and disability insurance
401(k) retirement plan
Flexible spending and HSA accounts
Paid holidays
Paid time off (PTO)
Paid volunteer days
Employee assistance program
Tuition assistance
Parental leave
Military leave assistance
QTS scholarship for dependents
Wellness program
Other company benefits
Bonus eligible. Eligible for a 10% shift differential.
Equal Employment Opportunity Statement We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.
QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to talentacquisition@qtsdatacenters.com and let us know the nature of your request and your contact information.
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Compétences linguistiques
- English
Avis aux utilisateurs
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