Sr Mobile ExpertDormont Manufacturing Company • Lancaster, California, United States

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Sr Mobile Expert

Dormont Manufacturing Company

Lancaster, California, United States

Lancaster, California, United States

À propos

Job Responsibilities Sells appropriate products, features, and services based on customer needs. Resolves customer pain points in one interaction utilizing in-store systems and digital tools. Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile. Consistently leverages digital tools in interactions and onboarding. Works collaboratively to build and contribute to a culture of sales and service. Education High School Diploma/GED (Required) Work Experience Retail: 12+ months. Neighborhood Mobile Expert Care: Elite Expert, Account Care Care: Elite Expert, Technical Care Knowledge, Skills and Abilities Consistently performs above company average in sales metrics. Demonstrated system and tool knowledge with the ability and aptitude to learn new skills. Strong problem‑solving skills and ability to handle customer escalations with a calm and professional demeanor. Demonstrated ability to work in a fast‑paced environment and handle multiple priorities simultaneously. Passionate about people, teams, and our Un‑carrier values. Customer service: Strong customer service skills, passion, integrity, and energy necessary to create a dynamic work environment required to deliver a world‑class shopping experience. Retail sales: Retail experience in high‑volume environment and ability to work in varied environments. Detailed organization: Strong organization, multi‑tasking, versatility, communication, and attention to detail. Training: Acclimate local Retail Sales Associates and Partner Sales Associates to unique event environment. Mathematics: Consistent accuracy with basic math and proficient use of a calculator. Pass certification and quarterly re‑certification process. Eligibility At least 18 years of age. Legally authorized to work in the United States. Travel: No DOT Regulated: No Safety Sensitive: No Hourly Base Pay: $30.00 Annualized Incentive Target: $7,200 All employees at T‑Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. Eligible employees can also receive an annual stock grant. T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
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Lancaster, California, United States

Compétences linguistiques

English

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