Project Manager

Location: Albany, NY

Essential Job Functions:

• Review of customer lease documentation to verify all fields are accurately completed
• Support Sales Team division to facilitate proper operational flow
• Research and document the permit process for the areas that the installations are located
• Track outstanding documents needed to obtain permit
• Prepares documents to secure permit
• Partner with utility contacts to obtain permits
• Obtain permits from local government offices
• Provide support in managing and tracking job installations
• Support Documents Management team in receiving, sorting and prepping customer paperwork
• High Volume preparation of paper documents and data entry into databases/spreadsheets for tracking of grant compliance
• Answer phone and email requests from customers
• Communicate with all departments to improve customer experience
• Handle escalated customer inquiries
• Answer questions regarding system performance, maintenance
• Additional duties required as needed

Competencies:

• Excellent communication skills
• Able to work independently and prioritize work load
• Ability to adapt in a fast paced, changing environment
• Ability to communicate effectively over the phone and email
• Team player attitude a MUST!
• Ability to follow management direction and take constructive feedback

Education/Experience:

• High School diploma
• Minimum of 1-2 years of experience in a Customer Service role
• Minimum of 2 years of experience obtaining permits at the local level, preferably in the utility or construction industry is preferred
• Excellent written and verbal communication skills required
• Excellent customer service experience and skills are required
• Knowledge of solar power energy field (Preferred)
• Construction industry knowledge (Preferred)
• Must be proficient in Microsoft Office (Excel and Power Point)
• SalesForce experience is a plus

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
• The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 10 pounds and occasionally lift and move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.