Sales Training SupervisorDormont Manufacturing Company • Costa Mesa, California, United States
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Sales Training Supervisor
Dormont Manufacturing Company
- Costa Mesa, California, United States
- Costa Mesa, California, United States
À propos
Objectives for the position include increasing overall sales and individual agent productivity; reducing first‑year turnover; improving agents’ sales skills; improving service quality scores through training and coaching; identifying training and knowledge gaps and working with other field trainers and the Sales Training Manager to revise curriculum. The goal is to ensure the job training is comprehensive and supportive of agent success and productivity within the first 12 months.
The Sales Training Supervisor works with Sales Agent Trainees and newly hired support staff and reports to the CA DSU Sales Training Manager.
Job Duties
Onboard Sales Agent Trainees immediately after training with Education, Training, and Development, using the onboarding manual to translate training into action. Work with new agents regarding computer functions and software; reemphasize Time and Attendance rules, quoting and applications; Club Hub resources; key daily reports and tools; and establish the initial daily schedule.
Conduct training sessions—small groups and individual—primarily focused on Sales Agent Trainees. Utilize the CA DSU Sales Training Operation Production Bullpen Manual and Curriculum, roleplay, insurance product information, and ACE phone scripts. Coordinate with the Sales Training Manager and provide coaching as requested by the Regional Manager for specific agents.
Support Regional Managers regarding the New Business pipeline. Work with assigned agents to package and upload new business policies. Use reports to monitor quotes not sold and other lead sources to support Sales Agent Trainee productivity.
Support Sales Agent Trainees’ service quality and service quality scores. Work with Sales Training and Regional Managers to determine key service quality elements needing improvement, train, coach, and follow up to ensure improved scores.
Meet regularly with the CA DSU Sales Training Managers. Coordinate scheduling of Sales Agent Trainees’ upcoming activities, plan and review training sessions and progress, discuss concerns and trends, confirm logistics for meetings, and address action items from weekly RM meetings.
Support Regional Managers regarding compliance audits. Complete audits for assigned agents, train and coach to improve policy documentation, organization, accuracy, and Do Not Call procedures.
Serve as a resource for Sales Agent Trainees.
Provide comprehensive onboarding to give new agents necessary tools, reduce logistical obstacles, and allow them to focus on sales immediately.
Supervise day-to-day operations of the Sales Training Center location assigned, and recognize and report personnel, technology, or facility issues.
Ensure WOTC reporting compliance and that all trainees follow schedules.
Track and drive measures of success such as business results, an enhanced talent pipeline, retention, and new behaviors demonstrated for the SAT position.
Monitor and record drive time for trainees lodged in hotels.
Qualifications
Bachelor’s degree or equivalent combination of education and experience.
1–3 years of direct sales experience (required).
Thorough knowledge of insurance sales business practices and procedures, as well as regulatory and compliance, preferred.
Proficiency in using all Microsoft Office software products (required).
Proficiency with all internal systems related to Sales (preferred).
Advanced verbal and written communication skills.
Ability to multitask, prioritize, and provide support at multiple levels (agents, IBMs, RMs).
Enjoy working in a fast‑paced, challenging team‑oriented environment.
Independent thinker.
Excellent training, development, or coaching skills.
Travel Requirements
Local travel to DSU locations (40%).
Benefits
Health coverage for medical, dental, and vision.
401(k) savings plans with company match and pension.
Tuition assistance.
Floating holidays and PTO for community volunteer programs.
Paid parental leave.
Wellness programs.
Employee discounts (membership, insurance, travel, entertainment, services, and more).
Equal Opportunity Employer AAA is an Equal Opportunity Employer. Our organization participates in E‑Verify.
The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).
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Compétences linguistiques
- English
Avis aux utilisateurs
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