Remote Travel Client Experience Representative

Virginia Beach, Virginia, United States

We're a growing remote travel team looking for a client-focused, detail-oriented professional to join us as a Remote Travel Client Experience Representative.

In this role you'll support clients from the moment they start planning their trip all the way through post-travel follow-up, handling bookings, answering questions, resolving issues, and making sure every interaction reflects a high standard of service. Everything is done remotely with flexible scheduling. Full training and onboarding are provided from day one. No prior travel industry experience required.

• Respond to client inquiries via phone, email, and messaging platforms in a timely, professional manner.
• Assist clients with travel bookings, itinerary changes, cancellations, and special requests.
• Provide accurate information on destinations, travel requirements, and agency policies
• Follow up with clients proactively to confirm travel details and overall satisfaction.
• Resolve client concerns with professionalism, empathy, and effective problem-solving.
• Maintain accurate and up-to-date client and booking records across internal systems.

• Excellent communication and interpersonal skills.

• Friendly, professional manner with strong attention to detail.
• Comfortable learning and navigating booking platforms and CRM tools.

• Self-motivated, organised, and able to work independently.

• Confident using computers, email, and online tools.

• Previous experience in travel, hospitality, sales, or customer service is beneficial but not essential.

• Laptop or desktop computer.

• Reliable broadband internet connection.

• Smartphone for communication and updates.

• Quiet workspace suitable for client conversations.

• Fully remote work structure

• Flexible scheduling framework

• Structured training and ongoing support

• Collaborative team environment

• Access to industry-related travel benefits