Key Account Manager

When you join Traffic Tech, you join a team that keeps the global economy moving literally. Traffic Tech is recognized as an industry leader and the logistics partner to many highly recognizable international brands. With throughout the United States, Canada, Mexico, Europe and China, the company offers progressive & efficient solutions for moving freight by land, sea, and air.

Working out of our Miami office, we are looking for our next Key Account Manager Air & Ocean Exports. Working within the Operations team, you will be responsible for managing key customer account while directly overseeing the execution of their shipments. This is a hands-on operational role requiring strong expertise in U.S. export processes across both air and ocean freight. You will act as the main point of contact for assigned accounts, ensuring shipments are executed efficiently, issues are proactively managed, and service expectations are consistently exceeded.

Manage day-to-day operations for key customer accounts, including both air and ocean export shipments

Coordinate bookings, documentation, and execution from pickup through final departure

Ensure compliance with U.S. export regulations, AES filings, and customer-specific requirements

Act as the primary point of contact for customers, providing timely updates and solutions

Troubleshoot operational challenges and implement corrective actions quickly

Work closely with internal teams (warehouse, dispatch, pricing, compliance) to ensure smooth execution

Maintain accurate and complete shipment data within CargoWise

Monitor shipment timelines and proactively address delays or service risks

Support process improvements and help standardize operations for assigned accounts

Build strong relationships with customers and internal stakeholders

Minimum 5+ years of experience in freight forwarding operations

Strong operational experience in U.S. air and ocean exports (required)

Import experience is a plus

Hands-on experience with CargoWise (required)

Strong understanding of export documentation, AES, and regulatory requirements

Ability to manage multiple shipments and priorities in a fast-paced environment

Excellent problem-solving and decision-making skills

Strong communication skills with both customers and internal teams

High level of ownership and accountability

This is a full-time, in-office, permanent position from Monday to Friday.