Restaurant Manager

At Lupoli Companies, hospitality is more than service. It is culture, leadership, accountability, and excellence.

We are seeking an ambitious, polished, and career-driven Restaurant Manager to join our leadership team at 34 Park Restaurant. This position is ideal for someone who thrives in a fast-paced hospitality environment, leads by example, and is eager to grow within an expanding company with exciting long-term opportunities.

This role is designed for a hands-on leader who can confidently run the restaurant floor, inspire and hold a team accountable, deliver exceptional guest experiences, and maintain the operational and service standards that define our brand.

The ideal candidate is friendly, approachable, and respected by staff, while also possessing the backbone and professionalism to enforce standards, coach performance, and maintain discipline when needed.

This is more than a management position. This is an opportunity for a motivated hospitality professional to develop through hands-on coaching, mentorship, and proven performance toward future growth and elevated leadership opportunities within Lupoli Companies.

Lead daily front-of-house operations and oversee service execution on every shift

Promote and protect the company culture through professionalism, integrity, and accountability

Coach, motivate, and develop team members to meet and exceed expectations

Hold front and back-of-house staff accountable for standards, procedures, and performance

Lead by example with a hands-on, "all-in" attitude during service

Build trust and strong working relationships with staff and guests alike

Participate in recruiting, interviewing, hiring, and onboarding front-of-house team members

Train and develop team members on service standards, policies, and operational procedures

Support ongoing education and development of future leaders within the team

Deliver exceptional hospitality and uphold service standards at all times, whether in person, via email, or over the phone

Interact with guests confidently and professionally, ensuring every touchpoint reflects the restaurant's commitment to excellence

Resolve guest concerns and conflicts promptly, professionally, and with genuine hospitality

Create memorable dining experiences that build guest loyalty and repeat business

Encourage guest engagement and, when appropriate, professionally invite satisfied guests to share positive feedback and online reviews

Read and manage reservations strategically to maximize seating efficiency and service flow

Follow up with guests via phone calls and email when necessary to enhance the guest experience and strengthen relationships

Assist with large reservations, private dining inquiries, and special events

Support promotional initiatives, special events, and marketing efforts to drive sales and guest engagement

Run the restaurant floor and maintain smooth, efficient service

Monitor restaurant cleanliness, appearance, and overall ambiance

Ensure compliance with all health, sanitation, safety, and operational standards

Maintain compliance with Health Department, Fire Department, and Liquor License requirements

Follow and enforce company policies, systems, and protocols

Assist with opening, closing, and cash-handling procedures

Oversee gift card management, balancing, and reconciliation

Assist with inventory controls, ordering, and vendor communication

Monitor and track key performance indicators, including sales, labor, guest satisfaction, and operational efficiency

Create and manage front-of-house schedules based on projected sales, labor targets, and business levels

Monitor labor performance and adjust staffing levels in real time to meet financial goals

Manage shift coverage and staffing adjustments in real time

Support performance reviews, coaching conversations, and disciplinary action when needed

Review daily sales reports, labor reports, and operational data

Understand and manage POS systems and reporting

Complete nightly management reports and recap emails

Support inventory management and ordering processes

Assist with monitoring labor, costs, and overall profitability

Identify opportunities to increase sales through upselling, guest retention, and service initiatives

Knowledge of inventory systems and beverage management is a plus

Experience and working knowledge of POS systems, preferably Toast

Proficiency in Microsoft Office Suite

Strong knowledge of Outlook and professional email communication

Familiarity with inventory and beverage management systems

Experience with gift card management and reconciliation platforms

Requirements

2+ years of restaurant management or hospitality leadership experience

Strong floor presence and the ability to command a room respectfully

Excellent communication and leadership skills

Strong organizational and multitasking abilities

Professional appearance and polished presentation

Confidence in managing staff performance and accountability

Strong guest service instincts and hospitality mindset

Ability to work flexible hours, including nights, weekends, and holidays based on business needs

Desire to grow within the company and build a long-term career

Ambition to earn future promotions and elevated leadership opportunities

Bonus Skills

Experience with any of the following is a plus:

Inventory and ordering

Beverage management

Event coordination

Menu knowledge and food/beverage pairing

Labor and cost control analysis

Why Join Lupoli Companies?

At Lupoli Companies, we believe in investing in great people and developing future leaders.

This position offers the opportunity to:

Be coached and mentored toward future promotions and elevated leadership opportunities

Grow within a fast-expanding hospitality company

Be part of multiple concepts and future openings

Learn from experienced leadership teams

Build a long-term career path toward senior management and executive leadership

Join a company that values ambition, integrity, and excellence

If you are passionate about hospitality, thrive in leadership, and are ready to grow your career with an organization full of opportunity, we would love to hear from you.

Apply today and become part of the future of hospitality with Lupoli Companies.