Field Service Representative

Position Overview

The Field Service Representative serves as the primary technical and service liaison between the corrugated box plant and its customers. This role is responsible for supporting customers on-site and remotely to ensure optimal performance of corrugated packaging, resolve issues, and strengthen customer relationships. The position combines technical troubleshooting, customer support, and operational coordination to ensure product performance, minimize disruptions, and enhance the overall customer experience.

Responsibilities

• Serve as the primary point of contact for customers, building strong relationships and addressing product performance needs
• Diagnose and resolve technical issues related to packaging performance, equipment, and materials
• Conduct customer visits to evaluate performance, provide recommendations, and support ongoing operations
• Monitor product quality, identify trends, and drive continuous improvement initiatives
• Collaborate with production, quality, and maintenance teams to resolve issues and improve processes
• Provide on-site support for troubleshooting, product launches, and critical production runs
• Track and report customer issues, trends, and resolutions to support data-driven decision-making
• Identify opportunities to enhance customer operations, reduce waste, and deliver value-added solutions

Qualifications

Associate's or Bachelor's degree in Packaging, Engineering, Operations, or related field (or equivalent experience)

37 years of experience in corrugated manufacturing, packaging, or technical service

Experience with corrugator and/or converting processes strongly preferred

Company Overview

Started in 1933, Green Bay Packaging Inc. is a family-owned, vertically integrated company consisting of corrugated container plants, a folding carton facility, recycled and virgin containerboard mills, pressure-sensitive label roll stock plants, timberlands, a paper slitting operation, and a sawmill facility. Headquartered in Green Bay, WI, Green Bay Packaging Inc. employs over 5,000 team members and operates more than 40 facilities in 16 states. Green Bay Packaging is committed to innovative product development, sustainable forestry practices, and emphasizes safety, quality, and continuous improvement. For more information, visit gbp.com.