Assistant Store Manager, Operations

Location: Dallas, TX

Position Type: Direct Hire, Permanent

Major Responsibilities:

• Maintain orderly operation and safety of all areas of responsibility; ensure that operational policies and procedures are being properly carried out at the store level
• Consistently achieve inventory control, customer satisfaction, productivity, payroll and expense goals
• Conduct physical inventory; manage all freight flow and merchandise processing, including regular cycle counts and tracking of company assets
• Through front end leadership, ensure all customer issues are resolved in a timely manner and in alignment with company policy
• Participate in and lead open and close procedures
• Serve as manager-in-charge during absence of General Manager or other store managers
• Ensure the execution of ad set and visual merchandising standards
• Manage staffing, orientation and training to ensure competent supervisors and associates are hired, trained and scheduled to properly service our customers
• Develop and coach supervisors and associates in all departments in the areas of customer satisfaction, product knowledge, solution selling and standard operating procedures
• Provide regular coaching and feedback to supervisors and associates to ensure goals and results are communicated to all associates throughout the store
• Ensure human resource issues are handled in accordance with guidelines; partner with Regional HR Manager and Store Manager when needed

Education & Experience:

• Two or more years of experience with a major big box retailer in a high-volume, 30,000+ square-foot store, preferably in a commissioned sales environment or within the consumer electronics industry
• Previous experience in all aspects of retail management: driving sales, merchandising, operations, freight flow and customer service
• Experience in human resources functions and capable of hiring, retaining and coaching qualified employees
• Ability to execute corporate initiatives and analyze the competition
• Proficiency in Microsoft Office
• Physical requirements: lift up to 50 lbs., stand for prolonged periods of time
• Shifts include hours before and after the store is open to the public and may also include mornings, nights, weekends and holidays