IT Support AnalystSpecialist Holidays Group • Chester, England, United Kingdom
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IT Support Analyst
Specialist Holidays Group
- Chester, England, United Kingdom
- Chester, England, United Kingdom
À propos
The IT Support Analyst is responsible for providing first- and second-line technical support to the business, ensuring that end-users are able to work effectively and securely.The role supports day-to-day IT operations, user onboarding/offboarding, hardware and software support, and contributes to ongoing IT improvements and change initiatives.
This position plays a key role in maintaining a reliable, responsive IT service across the organisation.
*Key Responsibilities:*
*End User Support*
* Provide 1st and 2nd line technical support for desktops, laptops, mobile devices, and peripherals across the business
* Diagnose and resolve hardware, software, and connectivity issues efficiently while maintaining a high standard of customer service
* Log, prioritise, and manage incidents and service requests via the IT service desk
*User & Access Management*
* Manage user onboarding and offboarding processes
* Administer user accounts, permissions, and group memberships across core systems
* Ensure access controls and user permissions comply with company security and compliance policies
*Hardware & Asset Management*
* Provision, configure, and deploy laptops, desktops, and mobile devices for new and existing users
* Maintain accurate records of IT assets, licences, and equipment allocation
* Coordinate hardware repairs, replacements, and warranty returns with suppliers
*Systems & Applications Support*
* Support Microsoft 365 services including Outlook, Teams, SharePoint, and OneDrive
* Assist with business applications and liaise with third-party suppliers as required
* Support routine system updates, patching, and maintenance activities
*IT Operations & Security*
* Assist with IT projects, system upgrades, and process improvements
* Create and maintain user guides, FAQs, and internal IT documentation
* Support IT security best practices, device security, and escalation of potential security incidents
*Key Performance Indicators:*
* *Incident resolution* within SLA, with a strong first-time fix rate
* *User satisfaction* score based on service desk feedback
* *Accuracy and timeliness* of onboarding/offboarding and access changes
*Experience:*
*Essential*
* Proven experience in an IT support or service desk role
* Strong knowledge of Windows operating systems and Microsoft 365
* Experience supporting end-user hardware and software in a business environment
* Excellent problem-solving and communication skills
* Ability to manage multiple requests and prioritise effectively
*Desirable*
* Experience with Active Directory / Entra ID user administration
* Familiarity with IT service management tools (e.g. ticketing systems)
* Exposure to device management tools (e.g. Intune or similar)
* Experience supporting users during IT change or migration activities
*The Person*
The successful candidate will be able to demonstrate the following attributes:
* Customer-focused with a helpful, professional approach
* Organised and detail-oriented
* Comfortable working independently as well as part of a small IT team
* Willing to learn and adapt as systems and business needs evolve
*Skills and Knowledge:*
* Relevant IT certifications (e.g. CompTIA A+, Network+, Microsoft 365 or Azure Fundamentals, ITIL Foundation)
* Formal IT qualification such as an HNC/HND or degree in IT, Computing, or a related discipline
* Vendor or platform training in areas such as endpoint management, Microsoft 365 administration, or IT service management tools
This is a Full-Time position where you will be required to work 37.5 hours per week, Monday – Friday.
*Company Benefits:*
In return for your hard work and commitment we will offer:
*Core Benefits\**
* Competitive salary
* Company Pension Scheme
* 30 days holiday including Bank Holidays, rising 1 day per year (up to 33)
* Enhanced Pension
* Enhanced Maternity & Paternity
* Learning & Development Funding
* Life Insurance
*Additional Benefits\**
* Health & Wellbeing Hub (including EAP)
* Long Service Awards
* Staff Travel Discounts
* Company social events
* Employee Discounts Platform
* Eye Care eVouchers
* Friendly working atmosphere
* On-site parking
* Casual dress code
\*Benefits may be subject change.
*Destination2 Ltd, HolidayGems Ltd, Citalia, Sovereign and American Holidays* are part of the Travcorp Holdings Ltd group and are the most innovative and progressive Online Tour Operators in the UK selling holidays nationwide to a variety of long and short haul destinations.
Apply by sending a CV and covering letter to *recruitment@destination2.co.uk*
Benefits:
* Canteen
* Casual dress
* Company events
* Company pension
* Employee discount
* Enhanced maternity leave
* Enhanced paternity leave
* Financial planning services
* Free parking
* Health & wellbeing programme
* On-site parking
* Referral programme
Application question(s):
* Are you able to reliably commute to Chester for a full-time, Monday-Friday office based role?
Work authorisation:
* United Kingdom (required)
Work Location: In person
Compétences linguistiques
- English
Avis aux utilisateurs
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