IT ServiceNow Platform Support Specialist
Confidential
- Dublin, Dublin, Ireland
- Dublin, Dublin, Ireland
À propos
Read on to fully understand what this job requires in terms of skills and experience If you are a good match, make an application.
Unfortunately, sponsorship is not available for this contract.
In order to be considered, candidates must possess
- Hands-on experience supporting core ServiceNow ITSM modules including Incident, Problem, Change, Request Management, Service Catalogue, and CMDB.
The successful candidate will demonstrate hands-on experience supporting the ServiceNow platform, rather than solely using ServiceNow within a Service Desk environment.
About the Opportunity Our client, a leading organisation has recently completed the implementation of its ServiceNow ITSM platform and is seeking an experienced ServiceNow Platform Support Specialist to provide ongoing administration, configuration, support, and continuous improvement of the platform.
This is not a traditional Service Desk role.
The successful candidate will become part of the team responsible for supporting and maintaining the ServiceNow platform itself, ensuring workflows, approvals, processes, and platform functionality operate effectively while driving continual optimisation.
The Role As the ServiceNow Platform Support Specialist, you will provide second and third-line support for the ServiceNow platform, working closely with IT teams, platform owners, and business stakeholders to diagnose, troubleshoot, and resolve issues within the platform.
You will be responsible for maintaining and enhancing ServiceNow functionality, ensuring business processes operate as intended, and supporting ongoing platform improvements.
Platform Administration & Support Administer, maintain, and support the ServiceNow platform.
Investigate and resolve platform-related incidents, defects, and service requests.
Diagnose issues relating to workflows, approvals, catalog items, forms, business processes, and system configuration.
Monitor platform performance, identify issues, and ensure platform stability.
Maintain CMDB integrity and overall platform health.
ServiceNow Configuration & Enhancement Configure, maintain, and support core ITSM modules including: Incident Management Problem Management Change Management Request Management Service Catalogue CMDB Support workflow configuration, approvals, forms, dashboards, reports, and platform enhancements.
Assist with platform configuration changes, releases, testing, and deployments.
Support integrations with other enterprise systems where required.
Business & Stakeholder Engagement Work directly with business users and IT stakeholders to understand process issues and translate business requirements into ServiceNow solutions.
Investigate why requests, approvals, workflows, or automated processes are not functioning correctly and implement or coordinate appropriate fixes.
Provide technical guidance and recommendations on platform best practice.
Produce and maintain technical documentation, knowledge articles, and support documentation.
Continuous Improvement Identify opportunities to improve platform performance, automation, and user experience.
Support ongoing optimisation of ITSM processes within ServiceNow.
Participate in testing, user story refinement, reporting, and platform enhancements.
Promote ServiceNow best practices and knowledge sharing across IT teams.
Skills & Experience The successful candidate will demonstrate hands-on experience supporting the ServiceNow platform, rather than solely using ServiceNow within a Service Desk environment.
You will have: 3+ years' experience administering or supporting the ServiceNow platform.
Proven experience working within a ServiceNow support or platform administration team.
Strong understanding of ServiceNow backend administration, configuration, and troubleshooting.
Experience investigating and resolving issues relating to workflows, approvals, business rules, forms, catalog items, and ITSM processes.
Hands-on experience supporting core ServiceNow ITSM modules including Incident, Problem, Change, Request Management, Service Catalogue, and CMDB.
Experience working directly with business stakeholders to analyse issues and deliver platform solutions.
Strong understanding of ITIL processes and ITSM best practice.
Excellent analytical and troubleshooting skills.
Strong communication and stakeholder management skills.
Ability to work independently while collaborating effectively across technical and business teams.
Desirable ServiceNow Certified System Administrator (CSA) or equivalent certification.
ITIL Foundation (v3 or v4).
Experience with ServiceNow scripting, Business Rules, Flow Designer, JavaScript, or integrations.
Experience supporting post-implementation ServiceNow environments. xyswxtq
Important This position is best suited to candidates who have worked behind the scenes within the ServiceNow platform, configuring, administering, troubleshooting, and improving ServiceNow.
If you're an experienced ServiceNow platform professional looking to play a key role in the ongoing success of a major ServiceNow implementation, we'd love to hear from you Skills: ServiceNow Support Specialist ITSM Transformation
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Compétences linguistiques
- English
Avis aux utilisateurs
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