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Remote Content Research Manager

Virtual Vocations Inc
  • US
    United States
  • US
    United States

À propos

Leading a high-volume remote call center, the full-time Remote Content Research Manager will oversee the development and maintenance of customer support content while managing a team of Content Research Analysts to ensure accurate and accessible information. Key responsibilities
Lead the research, development, organization, and maintenance of knowledge base content Supervise Content Research Analysts and assign daily work activities Analyze customer trends and recommend improvements to content, workflows, and business processes
Required qualifications
Bachelor's degree from an accredited institution Minimum six (6) years of experience in knowledge management, content development, or customer support Experience with CRM and knowledge management platforms preferred Excellent leadership and stakeholder management skills Must meet security eligibility requirements
  • United States

Compétences linguistiques

  • English
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