Human Resources Manager

Haven for Hope of Bexar County - San Antonio, TX End Date 07/09/2026

Salary Range $90,000.00 - $110,000.00 Salary/year Position Type Full Time Education Level 4 Year Degree Travel Percentage Driving Role Category Human Resources

POSITION SUMMARY

The HR Manager is a dynamic, hands-on operational and strategic HR leader who plays a critical role in supporting the organization. Partnering closely with the Director of Human Resources and department leaders across all shifts and program areas, this role drives the day-to-day execution of all HR functions including employee relations, talent acquisition, compliance, compensation, benefits, training, and HR systems management. The HR Manager leads and develops a team of HR professionals, coaches supervisors and managers across all shifts, and ensures consistent, equitable, and legally compliant HR practices throughout the organization. This individual must be comfortable operating in a dynamic and 24/7/365 organization.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Employee Relations & Engagement
• Serve as the primary escalation point for complex employee relations matters including harassment, discrimination, misconduct, and workplace conflict across all shifts and program areas
• Lead thorough, objective, and timely investigations in accordance with organizational policy and applicable law, ensuring consistency across workforce
• Coach and develop supervisors and managers on HR policies, corrective action, disciplinary documentation, and performance conversations
• Oversee leave management programs including FMLA, ADA accommodations, personal leaves, and workers' compensation, ensuring continuity of care in round-the-clock operations
• Design, implement, and evaluate employee engagement and recognition programs that reach staff across all shifts, including overnight and weekend employees
• Conduct and analyze employee engagement survey data to identify retention risks and develop targeted action plans
• Partner with leadership to maintain a workplace culture that delivers care, accountability, and accomplishment.
• Recruitment & Selection
• Oversee full-cycle recruiting operations across all levels of the organization, with emphasis on hard-to-fill positions
• Lead recruiting efforts for manager, supervisor, and director-level positions
• Develop and maintain partnerships with community organizations, reentry programs, recovery programs, and workforce development agencies to support inclusive, second-chance hiring
• Establish, monitor, and report on recruiting KPIs including time-to-fill, cost-per-hire, offer acceptance rates, etc.
• Oversee applicant tracking system (ATS) management and ensure consistent, compliant candidate workflows
• Own the design and continuous improvement of the new employee onboarding program, ensuring orientation and integration experiences are accessible for staff starting on any shift
• Partner with department heads to conduct proactive workforce planning discussions and anticipate staffing needs across all operational hours
• Compensation, Benefits & Payroll
• Lead the annual compensation review cycle including market benchmarking, internal equity analysis, and pay recommendations for leadership approval
• Manage and evaluate compensation structures
• Oversee benefits open enrollment including carrier coordination, employee communications, and educational sessions accessible to all-shift staff
• Partner with the Benefits/Payroll Specialist to ensure payroll accuracy, timely processing, and compliance with shift differentials, overtime regulations, and multi-shift pay structures
• Ensure payroll and benefits administration practices comply with all applicable federal, state, and local regulations
• Training & Development
• Assess organizational training needs across all departments and shifts and develop an annual learning and development plan with measurable outcomes
• Oversee the design and delivery of compliance training, leadership development, supervisor skill-building, and mission-aligned staff development programs
• Ensure training is delivered in formats and at times accessible to staff across all shifts including evenings, weekends, and overnights
• Identify, evaluate, and manage external training vendors and community learning partnerships
• Track training completion, evaluate program effectiveness, and report outcomes to the Director of Human Resources
• Compliance & Audits
• Ensure all HR policies, procedures, and employment practices comply with federal, state, and local law
• Maintain and annually update the employee handbook in collaboration with leadership and legal counsel
• Lead HR audit preparation, response, and corrective action planning
• Stay current on employment law changes impacting a 24/7 workforce, including wage and hour regulations, scheduling laws, and shift-specific compliance requirements
• Oversee workers' compensation program administration including claims coordination and return-to-work programs
• Performance Management
• Design, administer, and continuously improve the organization-wide performance management program including evaluation tools, rating calibration, and timelines
• Coach managers across all shifts through performance improvement plans, disciplinary actions, and involuntary separation decisions
• Analyze performance data to identify trends and inform training, development, and workforce planning strategies
• HR Operations, HRIS & Reporting
• Oversee HRIS data governance and integrity, lead system optimization efforts, and ensure all team members are trained on system use
• Develop and present HR metrics, dashboards, and trend analyses for regular review by HR Director and leadership team
• Support strategic workforce planning and contribute to the organization's long-term operational and staffing goals
• Other Duties
• Maintain availability and responsiveness to support urgent HR matters that arise during non-standard hours in a 24/7/365 operation
• Performs other duties as assigned

EDUCATION & EXPERIENCE

Required:

• Bachelor's degree in Human Resources, Business Administration, Organizational Development, or related field
• Minimum 7 years of progressive HR experience, with at least 3 years in a people management or senior HR generalist role
• Demonstrated experience managing employee relations investigations and complex HR matters
• Strong working knowledge of federal, state, and local employment law and HR compliance requirements

Preferred:

• SHRM-CP, SHRM-SCP, PHR, or SPHR certification
• Experience in a nonprofit, social services, residential, or mission-driven organization
• Experience with second-chance, reentry, or barrier-inclusive hiring programs
• Experience supporting a multi-shift, 24/7, or round-the-clock workforce strongly preferred

KNOWLEDGE/SKILLS/ABILITIES

• Comprehensive knowledge of employment law, HR best practices, and workforce compliance
• Strong leadership, coaching, and team development skills
• Proven ability to build trust and credibility with employees, supervisors, and leadership across all levels and all shifts
• Excellent investigation, conflict resolution, and critical thinking skills
• Proficiency in HRIS platforms, ATS systems, and Microsoft Office Suite
• Ability to manage competing priorities and make sound HR judgments in a fast-paced, mission-driven environment
• High level of discretion, integrity, and confidentiality with sensitive employee and organizational information
• Strong data analysis and HR reporting skills

MANAGERIAL RESPONSIBILITIES

• Directly supervises HR Generalist(s) and HR Coordinator.
• Provides day-to-day leadership, performance coaching, and professional development support for all HR team members
• Fosters a collaborative, high-performing HR team culture that models the organization's values

WORK ENVIRONMENT & PHYSICAL DEMANDS

• Standard office environment with regular interaction across multiple program departments and operational areas
• Must