Inside Sales Representative

Strives to meet customer expectations with each interaction. Receives customer product orders by phone and email. Solicits sale of new or additional products by phone and email. Practices good interpersonal relations, using tact, courtesy, a positive attitude toward customers and co-workers, pleasant telephone etiquette, and a general attitude as a representative of goodwill on behalf of the company. Liaison between the customer and OneSource departments, including credit purchasing, warehouse, outside sales, and management. Determines make, type, and quality of merchandise desired by being familiar with products sold in the department by use, vendor, location in warehouse, catalog and catalog number, other reference materials, and special selling points. Identifies and uses appropriate company and/or customer pricing systems. Describes or demonstrates product, using samples or catalog, and emphasizes salable features. Compiles lists of prospective customers for use as sales leads. Provides oral and written quotations or estimates of prices, terms, and delivery for standard, complex or non-standard merchandise. Prepares cash or charge sales tickets with required identification, necessary information for the customer, merchandise, price, and sales tax status for processing, shipment, and delivery of merchandise in a timely manner. Follows up with any specific record-keeping requirements. Estimates date of delivery to customers, based on knowledge of own firm's delivery schedules. Purchases materials following approved purchasing procedures. Reviews of complaints concerning billing or products sold, referring to complaints to designated departments for investigation and resolution. Prepare correspondence and reports necessary for business transactions. Recognize when special pricing is required and provide competitive pricing. Follow up on all quotations to write the order or receive input for use in future quotations. Acquires, uses, and continuously develops personal technical knowledge of general and specialty merchandise items to assist customers and other company personnel. Other responsibilities may be assigned.

What you will bring: Associate's degree (A. A.) and two to four years related experience and training; or equivalent combination of education and experience High school or equivalent diploma Ability to run and maintain projects. Ability to read, analyze and interpret general business periodicals, professional journals, and technical procedures. Ability to effectively present information and respond to questions from small groups of managers, clients, customers, and the public. Ability to perform math functions representative of the job such as; addition, subtraction, multiplication, and division in all units of measure, using whole numbers, common fractions, decimals, and metric scales; computing rate, ratio, percentages and to draw and interpret bar graphs; calculating figures and amounts such as discounts, interest, commissions, and proportions.

Physical Requirements and Work Environment: Required to sit, speak, hear, read, type, use close and distance vision (about 5-8 hours per shift). This position works in a normal office environment as well as a warehouse environment, with standard office equipment. Lighting and temperature are adequate and there are no hazardous or unpleasant conditions caused by noise, dust, etc. while working in the office. The noise level in the warehouse environment is usually moderate and temperature can change based on the season. Work is generally sedentary in nature but may require standing and walking for up to 15% of the time.

Location: Fullerton, CA Work hours: 8:00am 5:00pm Salary Range: This is a non-exempt position and pays between $27.12 $40.67 per hour. This salary range reflects figures based on the primary location, within California. The actual range for the role may differ based on the location of the role.

What We Offer You We offer great family-friendly benefits to full-time associates: Healthcare plans Dental & vision Paid time off Paid parental leave 401(k) retirement savings with company match Professional and personal development programs Opportunity to become a shareholder Employer-paid short- and long-term disability Employer-paid life insurance for spouse and dependents Robust wellness program Gym reimbursement Employee Referral Program Employee Assistance Program (EAP) We're proud to be a military-friendly company, and our many employee resource groups (ERGs) help you make connections and feel supported.