Manager, Data Analytics
Gartner
- Stamford, Connecticut, United States
- Stamford, Connecticut, United States
À propos
Weare looking for aManagerwho is aproven analytical problem solver, hasstrongtechnical understanding of data/data systemsandis anexceptionalcoachto be part of our growing team. Thisindividualwill have 2 to 3 members reporting to themandshould becomfortable rolling up their sleeves to "get the job done"andleading strategic initiatives.
This role willprimarilyfocus ontheownership of end-to-end deliverables onsome key interactions and events analytics and projectse.g.,reducing friction in the end-to-end inquiry process,measuring the quality of interactions,dashboardand analytics strategy,andmonthlyanalytics and insights.Initiativesandprojects involve data definition, data pull,technical understanding of Gartnerdata,analyzeforinsights,buildrecommendations,visualizedata,scalethrough automatedvisualizations and reporting. Some objectives include:
Design, implement, and refine analytics solutions to measure and improve interactions performance (e.g., service levels such as cycle time, due date achievement, fulfillment rate etc.)andidentifykey trends and opportunities in a scalable waytoshare recommendations and insights toimprove overall business
Design, develop, and / or improvecomprehensive end-to-end dashboardsandmonthly and quarterlyinsights packsthat effectively communicate the performance of interactions and events assets, including root cause analyses, identification of emerging trends, and highlighting areas of success and opportunity
Enable a destination postcard for managersto access insights, proven bestpracticesand associated data for coaching their teams
Identifyfactors causing friction in the inquiry processand analyze levers to reduce friction such as improving analyst availability, reducingreschedules, and reducing time lost in clarifying coverage on topics
Establish architecture and measurement ofwebinars performance,showcasingKPIs andidentifyingbright spots
Enhance interactions and eventsinsightsby improving scorecards, operational reviews, and dashboards, as well as automating ad-hoc reporting requests from BTI andother Gartner teams
This is an exciting opportunity to be hands-on in our efforts to fuel Gartner's revenue growth and retention through Gartner's world-class, must-have content and extraordinary andtimelyclient interactions.
Whatyou'lldo:
Buildexpertise to be the center of excellenceon Gartner research assets data, with deep knowledge of the data across source systems, the data warehouse, and dashboards / reports so analysis is unassailable, and other Gartner teams rely on the data we provide and guidance on how to use it.
Partnerwith stakeholders (e.g., IT,Interactions Operations,Content Analytics,Data Engineering, Data Science,and Global Product Management) to understand business needs and capabilities and collaboratively prioritize efforts against areas ofhighestimpact. Ensure seamless communication and change management across relevant stakeholder orgs
Coachyour team to be world-class analytical experts, who can think critically and take an ambiguous business problem, break it into solvable workstreams, analyze using right quantitative models to discover meaningful patterns, insights, and information that can inform decision-making, visualize the outcomes and build into automated dashboards/reports.
Developand continuously improve analytical methodologies for BTI (and otherBUs).Organize and structure large data sets to extract actionable insights, supporting data-driven decision-making and recommendations
Continuous Improvement: Lead efforts to automate existing dashboards, reports, and analyses wherever possible to improve scalability and efficiency. Execute project approaches using iterative development, delivering functionality in incremental, value-driven phases. Proactivelyidentify, recommend, and implement process improvements to enhance efficiency, accuracy, and business value.
Effective Communication:Develop clear, compelling outputs that communicate root causes and tell a coherent story to address and solve business challenges.
Collaboration and Knowledge Sharing:Promote seamless collaboration within the team andfacilitateknowledge sharing to drive collective success.
What you will need:
Experience: 8+ years of progressive business experience involving advanced business analytics, complex problem solving, and business strategy
Education:Bachelor's Degreerequiredwith aMaster's Degreepreferred. Degree with a concentration in statistics, data science, mathematics, engineering, computer science, or operations research preferred.
Exceptional problem solving:Proventrack recordof solving complex problems, Critical thinking, Analytical reasoning, Innovation, and using data to influence senior level stakeholders. Demonstrated thought leadership with high business impact throughout career.
Strong technical understanding of dataand skills to analyze as well as visualize it
Statistical analysis inclidentifypatterns and trends in the data, avoidbiasand apply the right models/methodologies/calculations
Programming languages e.g.,SQL, Python, R
Data visualization tools e.g.,Power BI
Attention todetaile.g.,data hygiene, quality checks,documentationetc.
Ability toleverageAI tools(e.g., CoPilot, Claude, ChatGPT, Gemini) preferred
Rigorous prioritization and working in fast-paced environments: Track record of success in environments with competing and continuously evolving priorities
Leadership:Ability to lead and coach teams; engaging teams and key stakeholders across business functions and at all levels of the organization
Collaboration and Stakeholder management:Strong collaboration and influencing skills in a highly matrixed environment. Influencing stakeholders and team members based on a command of the facts, analysis, and implications
Communication:Outstanding verbal and written communication - structured,engagingand compelling
#LI-NG2 Who are we?
At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we've grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here. What makes Gartner a great place to work?
Our vast, virtually untapped market potential offers limitless opportunities - opportunities that may not even exist right now - for you to grow professionally and flourish personally. How far you go is driven by your passion and performance. We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work. Gartner is the world authority on AI At Gartner, you'll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients' AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You'll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.
It's an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that's reshaping the way we operate. If you're passionate about AI and want to be part of a team that's guiding the leaders who shape the world, Gartner is the place for you. What do we offer?
Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring. Ready to grow your career with Gartner? Join us. Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 98,000 USD - 133,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more. The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email toApplicantAccommodations@gartner.com. Job Requisition ID:111553 By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence. Gartner Applicant Privacy Link: https://jobs.gartner.com/applicant-privacy-policy
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Compétences linguistiques
- English
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