Catering Operations Manager

Position: Catering Operations Manager

Reports to: Sr. Catering Operations Manager

Position Managed: Catering Operations Assistant Managers, Part-Time Employees, Seasonal Associates

Location: Bronx Zoo/ On-Site

Department: Events & Catering

Scope: Bronx Zoo

Position Type: Full Time

About Wildlife Conservation Society (WCS): WCS stands for wildlife and wild places. As the world's premier wildlife conservation organization, WCS has a long track record of achieving innovative, impactful results at scale. We run field programs spanning 60 countries and the entire ocean. We build on a unique foundation: Our reach is global; we discover through best-in-class science; we protect through work on the ground with local and indigenous people; we inspire through our world-class zoos, aquarium, and education programs; and we leverage our resources through partnerships and powerful policy influence. Our more than 4,000 diverse, passionately committed team members in New York City and around the world work collectively to achieve our conservation mission.

Position Summary: This position is responsible for the execution of all catered functions, directly overseeing the delegation of responsibilities at the Bronx Zoo.

Principal Responsibilities:

• Coordinate and supervise the execution of all banquet/catering functions including staffing, rental equipment and supplies, and day of execution.
• Work closely with Sales Staff to ensure delivery of a seamless event.
• Direct and assist banquet/ catering staff during the event.
• Work directly with client to ensure all specified details are adhered to during the event.
• Support the department with the handling of customer complaints and rectifying problem situations.
• Supervise cleanup and breakdown of function and account for all equipment and supplies.
• Responsible for the hiring, training and supervising of banquet staff.
• Minimize legal liability and conform to the regulations of the alcohol beverage authority.
• Have the ability to perform all positions in banquet operations in order to supervise, direct and train all banquet personnel.
• Demonstrate the highest level of sanitation standards by adhering to all NYC Department of Health practices.
• Control labor by managing towards projected budget figures and closely monitoring schedules.
• Identify opportunities for improvement within operation and develop creative solutions.
• Prepare daily, weekly and monthly reports as required.
• Oversee the booking and execution of all WCS internal events based in the Bronx Zoo.
• Perform other related duties, tasks and responsibilities as required from time to time.