Bilingual Scribe / Care Management Support Assistant

The Care Management Support Assistant 1 contributes to administration of care management. Provide non-clinical support for the assessment and evaluation of members' requirements. This support helps achieve and maintain a wellness state. It does this by guiding members/families toward resources and facilitating interaction with them. These resources are appropriate for the care and wellbeing of members. The Care Management Support Assistant 1 performs basic administrative/clerical/operational/customer support/computational tasks. Typically work on routine and patterned assignments. Certified Scribe with skills to assist and document on all patients seen daily by Physician Assistant.

Location Address: Conviva Senior Primary Care office located at: 10435 Vista Del Sol Dr., El Paso, TX 79925

You will be reporting to: Manager, Clinic/Center Administration

• Ensure uncompromised patient care by transcribing fast, and performing editing.
• Typing out the full forms of medical abbreviations and acronyms, and the formal versions of medical jargon.
• Identify and follow up on inconsistencies, errors, and missing information within a transcribed report.
• Submit transcriptions to healthcare professionals for their approval promptly.
• Perform additional tasks such as following up and revising patient history, and entering medical reports into electronic health records systems.
• Protect patient confidentiality and follow legal requirements.
• Receive patients, schedule appointments, and maintain patient records
• Work with transcription equipment that can include speech recognition equipment, word processing, and computer software
• Create templates and enter data into electronic health record (EHR) systems for updated record keeping and archives
• Perform administrative tasks, including mail, phone calls, scheduling, submitting insurance claims, and operating common office machines.
• Record patient medical histories, physical examinations, test results, diagnoses, and treatment plans in digital audio files
• Provide customer service to physicians, nurses, other healthcare professionals, and patients through email, telephone, or face-to-face meetings

Medical Scribe Certification

Bilingual (English & Spanish)

Microsoft Office technical experience with Word, Outlook, and Excel

Administrative support experience in the healthcare industry

Familiarity with care and well-being resources

Associate's degree

6 months 1 year experience transcribing as Medical Scribe

Demonstrated excellent customer service Experience interpreting and responding to customer requests

Microsoft Access proficiency