Quality Assurance Analyst
Novalink Solutions
- El Paso, Texas, United States
- El Paso, Texas, United States
À propos
Attention to detail
Ability to research, interpret, and apply relevant WI statutes, administrative code, policies and procedures
Ability to analyze and compare large data sets and files to identify discrepancies, inconsistencies, and trends; investigate and determine root causes of data or file discrepancies in collaboration with technical staff, vendors, and business teams
Working knowledge of data exchange processes, file layouts, and/or eligibility and enrollment data
Experience troubleshooting data issues and documenting findings, resolutions, and procedures
Intermediate proficiency in Microsoft Excel, including formulas, filtering, sorting, pivot tables, and lookup functions
Ability to understand and communicate complex data and information to both technical and non-technical audiences
Critical and analytical thinking for effective problem-solving
Working collaboratively with different teams across an organization
Capacity to learn new tools, systems, applications, and ability to document procedures to assist others in using them
Sound time management and ability to manage multiple concurrent assignments
Obtain relevant information without disclosing confidential information
Ability to interact positively with a variety of persons at different levels
Excellent written, oral, and interpersonal skills
Job Duties
Support OSHP program managers and EIU case managers in addressing vendor queries related to historical member benefits enrollment and eligibility information
Support OSHP life insurance program manager and Benefits Initiation Section 3 staff in administering life insurance enrollment and eligibility, handling escalated eligibility and enrollment questions resulting from discrepancies between My Insurance Benefits system, Securian Financial billing system, and employer records
Support the Life Insurance Premium Waiver interim process
Assist in the development and documentation of new ETF procedures related to eligibility and enrollment administration for the life insurance program
Conduct the life insurance salary audit, verifying consistency between employer reported salary information and current on file information; work with EIU case managers to resolve errors
Support the vendor file discrepancy process following MIBs implementation — reviewing error reports returned from Benefitfocus, determining updates needed in system, from employers, or by plans
Conduct full-file comparisons and data reconciliation activities between vendor, employer, and ETF systems to identify discrepancies and ensure data integrity
Research, analyze, and troubleshoot eligibility and enrollment discrepancies, coordinating with ETF technical staff, vendors, and business teams to identify root causes and implement corrective actions
Assist with monitoring and resolving vendor file transmission issues, including 834 file processing and SFTP connectivity concerns
Support testing and validation activities related to eligibility, enrollment, and
Requirements Top Skills & Years of Experience
Minimum of three years of professional experience in benefits administration, eligibility and enrollment operations, insurance operations, or a closely related field, including interpretation and application of statutes, administrative code, policies, procedures, and business rules
Data analysis, reconciliation, and validation across files, reports, and systems to identify discrepancies, inconsistencies, and trends, including use of Microsoft Excel for comparison and analysis
Research and resolution of eligibility, enrollment, billing, or vendor file discrepancies, including root cause identification, corrective action coordination, and documentation of findings and outcomes
Serving as a liaison between internal staff, technical teams, vendors, and stakeholders to communicate issues, exchange information, and support resolution of complex eligibility and enrollment issues
Nice to Have Skills
Advanced Microsoft Excel skills, including use of formulas, pivot tables, lookup functions, filtering, and sorting to analyze and compare large or complex data sets
Experience performing data reconciliation and file comparison across multiple systems to identify discrepancies and support data integrity and issue resolution
Knowledge of eligibility, enrollment, and benefits administration processes, including understanding of data exchange between employers, vendors, and internal systems
Strong analytical and problem-solving skills, including ability to investigate data issues, identify root causes, and support resolution in collaboration with technical and business partners
Strong communication, organization, and documentation skills, including ability to clearly convey complex information, manage multiple priorities, and document findings and resolutions
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Compétences linguistiques
- English
Avis aux utilisateurs
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