Sushi Manager

New Seasons Market began in 2000 as a neighborhood market, a place where local communities can come together to connect with where their food comes from. A friendly, inviting place that honors its region's farmers, ranchers, growers and makers. Today we are part of Good Food Holdings; a collection of regional specialty grocers committed to serving our communities with the highest quality of products and great service, where our goal remains the same: to build community through good food. Accordingly, we seek skilled team members who share the same commitments and who appreciate the fact that New Seasons Market celebrates diverse backgrounds and experiences.

Position Summary: Responsible for all aspects of the Sushi department, ensuring financial profitability, regulatory compliance, and exceptional customer service.

• Coordinates all department activities, including ordering, production, and sales.
• Directs all department operations, including scheduling, performance management, and the delegation of daily production and processing tasks.
• Analyzes financial reports (labor, sales, margins) to develop and execute plans that meet or exceed budgetary expectations.
• Develops communication systems to ensure employees are informed of promotions, seasonal programs, and department priorities.
• Establishes production schedules and ordering protocols to maximize product availability while maintaining sales and margin goals.
• Promotes a safe workplace culture by enforcing OSHA standards and ensuring all employees are trained on specialized equipment.
• Leads inventory process, analyzing results for accuracy, and implementing shrink-reduction strategies.
• Works "on the line" as needed, performing technical culinary tasks including food preparation, cooking, and made-to-order service to maintain production speed.
• Actively participates in sanitation, including dishwashing and station deep-cleaning, to ensure the kitchen meets health and safety standards during all shifts.
• Balances administrative responsibilities with a consistent presence on the floor to model service and monitor department conditions.
• Upholds organizational HR standards by coaching team members and optimizing local resource utilization.

• Prioritizes and completes assigned tasks based on department needs and changing business conditions.
• Applies job-related judgment to address operational issues and routine decision-making in accordance with company policies and safety standards.
• Works scheduled shifts based on business needs and maintains reliable attendance in accordance with company policy and applicable laws.
• Follows workplace safety practices and reports hazards, equipment issues, or compliance concerns promptly.
• Uses company resources appropriately and complies with company policies, procedures, and standards of conduct.
• Provides responsive, courteous, and solutions-focused customer service by identifying customer needs, offering appropriate product guidance, and resolving concerns in accordance with company standards.
• Communicates respectfully and collaborates with team members and leadership to support a productive work environment.
• Contributes to an inclusive and respectful workplace by treating coworkers and customers fairly and using inclusive communication.
• Reads, writes, and speaks English to ensure safety, follow recipes/schematics, and effectively communicate with customers.
• Participates in store-wide operations and supports overall store performance as needed.

• Retail Experience: A minimum of three years of experience in a fast-paced food, retail, grocery, or hospitality environment.
• Supervisory Experience: A minimum of two years of experience performing "Lead" or "Assistant" level supervisory duties.
• Technical Experience: At least two years of experience in sushi preparation or high-volume professional food experience.

• Technical Proficiency: Familiarity with handheld inventory scanners or price guns. Familiarity with service counter, including weighing and packaging.
• Operational Awareness: Basic understanding of "Organic Standards," "Cross-Contamination," or "FIFO" (First In, First Out) rotation.

• Industrial Kitchen: Rice cookers, sushi rolling and cutting equipment, fryer, and commercial refrigeration.
• Cutting Tools: Knives, specialized vegetable slicers, and sharpeners.
• Safety: Thermometers, industrial dishwashers, non-slip knives, cut-resistant gloves, standard PPE, and chemical sanitation kits.
• Retail: Scales and standard office equipment.

• Environment: Must be able to work in a fast-paced environment with exposure to varying temperatures (walk-in coolers/freezers).
• Stamina: Required to stand and walk for the duration of the shift (up to 8 hours).
• Movement: Constantly required to stoop, bend, crouch, twist, pull, and reach. Frequent use of hands and wrists for grasping, squeezing, and fine motor tasks.
• Dexterity: High level of manual dexterity and hand-eye coordination for intricate rolling, slicing, and garnishing.
• Lifting: Must frequently lift and move up to 25 lbs. and occasionally up to 50 lbs.
• Climbing: Occasionally required to climb stairs, step stools, or ladders.

Work Environment: The role is based in a dynamic grocery retail environment. Candidates should be prepared for the following conditions:

• Physical Surroundings: Work involves navigating store floors, which may include wet or slippery surfaces. Depending on the specific location, navigating stairs or elevators may be required.
• Climate & Temperature: Exposure to varying temperatures, including extreme cold while working in walk-in coolers and freezers, as well as outdoor conditions in all weather types.
• Atmosphere: A moderate noise level is typical for this environment.
• Safety Considerations: Potential exposure to common food allergens and/or cleaning chemicals.

Equal Opportunity & Accommodation: In accordance with the Americans with Disabilities Act (ADA), the ADA Amendments Act of 2008, and applicable state or local laws, we are committed to providing reasonable accommodations to qualified applicants and employees with disabilities to enable them to perform the essential functions of the job.

This job description is not meant to be an all-inclusive list of duties, responsibilities, and requirements. This job description constitutes a general definition of the position's scope and function within the company. New Seasons Market reserves the right to amend and change duties, responsibilities, and requirements to meet changing industry or business needs as necessary.

Benefits Information

All staff have access to our Employee Assistance Program (EAP) and our 30% staff shopping discount. Full-time, regular-status staff that regularly work 24 hours or more per week and have worked for 60 days are eligible for medical, dental, vision, pre-tax spending accounts, life, accidental death & dismemberment (AD&D), and disability benefits. Full-time, part-time, and temporary staff who have worked for 60 days and are at least 21 years of age may participate in the 401(k) program. Employees begin accruing PTO on their first day of employment; the amount they accrue depends on hours worked and tenure. Staff may be eligible for paid holidays, depending on schedule and tenure. Additional benefits include supplemental leave pay (such as parental or bereavement), a store incentive program based on financial & operational goals, paid time for volunteering at a 501(c)3 non-profit, discounts on some forms of public transportation, adoption assistance, and up to $40 reimbursement for dinner out or New Seasons Market groceries for their birthday.