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Sales Analyst IV
Greater Giving
- Lenexa, Kansas, United States
- Lenexa, Kansas, United States
À propos
Assist and collaborate with contract renewal team to enhance client agreements and sustain long-term relationships
Have experience and/or a level of comfort with negotiating contracts
Collaborate with internal key decision-makers, respond to customer requests and ensure timely delivery to meet customer needs
Work closely with Legal and Accounting teams to provide accurate contracts & information
Understand TouchNet contracts, processes, and pricing structure, and offer enhancements as necessary
Gain capability of assisting legal and renewal teams in creating small contracts
Understand the higher-education industry, including knowledge of TouchNet’s customer and prospect landscape
Serve as liaison for integration agreements and hardware orders within Sales and Customer Success teams
Familiarity with Salesforce, including the ability to create quotes and opportunities for requested orders, as well as reporting
Communicate as needed with customers regarding purchase orders, quotes or payment for order processing
Process all specific orders within Salesforce timely and efficiently
Compile documentation and help guides for Sales and Customer Success teams
Communicate and collaborate effectively within Sales team as appropriate
Develop skills in using SalesForce to review reports, tasks and dashboards
Utilize best practices in daily activities, to be efficient and successful
Minimum Qualifications
BS/BA degree
Showcase a proactive and self-starter attitude with a detail-focused skill set
Possess confidence on the phone as needed and have good written skills for internal and external communications
Understand the ‘getting it done and doing it right’ mentality while being motivated and competitive
Work seamlessly in a team environment and effectively communicate with all levels of stakeholders and customers
Exemplify outstanding customer service and organizational skills
Demonstrate good judgment in problem-solving and escalations
Experience in utilizing SFDC is a plus
Ability to work in our Lenexa, KS office preferred
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Compétences linguistiques
- English
Avis aux utilisateurs
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