Airline Reservations Agent

This is a travel agent role that requires proficiency in Sabre GDS. This is a well-established, family-owned Tour Company that has been operating for 38 years. Their mission is to make travel dreams a reality on their artfully crafted, all-inclusive tours throughout America and Europe. This fast-growing team is looking to hire an Airline Reservations Agent to join them.

Job Location: Greater Chicago Area, in-office preferred (local candidates will be considered first). Open to hybrid/remote, if candidate is exceptional.

• Book airfare, door-to-door limousine service and airport transfers
• Book pre & post hotel stays
• Assist clients in making their reservations and collecting payments
• Manage client invoicing (deposits, final payment reminders, and cancellations)
• Help clients prepare for their upcoming tours (answering questions, prepare trip documents, etc.)

• 2-3 years' experience working on Sabre GDS (including ticketing, exchanges, refunds)
• Must be patient, flexible and adaptable
• Ability to work independently and part of a team
• Strong organizational skills
• Ability to think on your feet in case of an emergency
• Keen eye for detail
• Basic knowledge of Microsoft Office/Google Docs

• Enjoys being on the phone, interacting with customers
• Is patient and kind
• Is service-oriented
• Possesses good interpersonal skills